Operations Quality Manager (PMO)

Bullhorn

Remote / United States of America
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 12/22/2020
  • Website: bullhorn.com
  • Company Address: 33-41 Farnsworth Street, 5th Floor, Boston, MA , 02210

About Bullhorn

Bullhorn is the global leader in software for the recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their recruitment processes from start to finish. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 950 people globally.

Job Description

As a Bullhorn Operations Quality Manager, you will be responsible for designing, tracking and monitoring Professional Service’s quality metrics, ensuring the integrity of the department’s data is maintained, and creating reports and analyses to identify areas of opportunity for the various teams within the department. You will be working closely with the managers of Professional Services and Product Delivery teams to ensure compliance and accuracy of data, and provide  suggestions and improvements to current processes based on your findings.

As a Quality Manager, your data analysis and process improvements will be utilized by PS Leadership in order to provide a consistently incredible customer experience.

 

As a Quality Manager, a typical day might include:

  • Reviewing past reports and trends to identify areas of improvement.

  • Working with the Operations team to implement and refine metric tracking processes.

  • Producing performance reports and providing recommendations to the larger management team.

  • Discussing performance with individual managers, to determine root causes and make suggestions for improvement.

  • Creating action plans in order to correct any negative trends.

  • Ensuring the data in PS systems is accurate and whole, so that confident and thorough analysis can be undertaken.

  • Providing and receiving feedback into the employee onboarding process and any other areas where the quality gap may need bridging.

 

This job might be for you if you have: 

  • A great eye for detail and strong problem solving skills.

  • An ability to prioritize tasks/issues/escalations and manage many projects simultaneously.

  • Tolerance for ambiguity, allowing you to complete projects with high quality.

  • A keen ability to analyze large data sets and draw conclusions from that data.

  • Strong written and verbal communication skills.

 

Bonus points for:

  •  Proficiency with Microsoft Excel, Google Sheets, and/or Clarizen
  • Strong presentation skills

 

Strong culture makes Bullhorn a great place to work! Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

 

You might be a fit for Bullhorn if:

  • You are energetic and enjoy working in a fast-paced environment

  • You are confident and love sharing success with your team

  • You take ownership of your work and continuously strive for improvement

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.