Director of Transformation and Operational Excellence


Lausanne, CH
  • Job Type: Full-Time
  • Function: Regulatory Affairs
  • Post Date: 12/21/2020
  • Website:
  • Company Address: 185 Dartmouth Street, Suite 502, Boston, MA, 02116


SOPHiA GENETICS combines deep expertise in life sciences and medical disciplines with mathematical capabilities in data computing. Our mission is to bring data analytics solutions to market, to support healthcare professionals by maximizing the power of Data-Driven Medicine. We achieve this mission through the global adoption of SOPHiA AI, which is built using techniques such as statistical inference, pattern recognition and machine learning. This enables SOPHiA to provide equal benefits to all users, unite experts in a gold standard health tech platform, and motivate expert knowledge sharing for a sustainable impact on future patients.

Job Description

Would you like to be part of a dynamic and exciting team delivering high level performance that has a direct impact on the lives of cancer and rare disease patients worldwide? Join our growing team and use your exceptional technical and organizational skills to help us deliver on our mission of democratising Data-Driven Medicine. Our products are used by over a thousand healthcare institutions globally and provide world leading capabilities for the analysis of genomic, clinical, and imaging data.

Be part of our mission to disrupt the healthcare and democratize the data driven medicine! SOPHiA is looking for a Director, Transformation and Operational Excellence, to join the Global RA& QA organization.

Reporting to the VP of Regulatory Affairs and Quality Assurance, you will drive the development, assessment, recommendations and implementation of continuous improvement/reengineering initiatives to simplify processes, eliminate waste, reduce operational risks, and achieve YOY cost efficiencies in a medical device regulated industry. Additionally, you are accountable for the development of a customer-focused CI framework, toolkit and language to be deployed globally (based on LEAN, Six Sigma and TQM, and Business Process Modeling and Simulation methods methods). This includes development of a common approach, vocabulary and practices as well as training and mentoring of designated individuals and teams within the business and region .

To successfully achieve the objectives of this role you pose strong leadership skills to execute large, complex and cross-functional initiatives in order to drive cultural priorities and the behaviour of “commercial/customer experience first” through demonstration of the SOPHiA GENETICS values and leadership competencies while maintain compliance with FDA QSR, ISO 13485, ISO 27001 and IVDR/MDR regulations.


    Mentor and coach teams in a fast-paced environment to achieve operational excellence; provide management support by removing barriers and facilitating conflict resolution
    Partner with manufacturing/operations CI leaders to develop a comprehensive CI framework and toolkit that aligns with customer experience strategy
    Maintain and evolve the CI framework and toolkit as necessary to drive vitality
    Develop roles and responsibilities regarding process simplification, modeling, simulation and automation
    Define and design process automation components
    Plan, support and provide CI methodology training to associates globally.
    Drive process documentation & tool standards to facilitate data mining, analysis, modeling and simulation; make connections to various supporting technology roadmaps
    Identify and works to remove barriers that slow or prevent the successful implementation and adoption of process simplification initiatives
    Build capability and drives teams to conduct deep process analysis and assessment to identify a continuous backlog of opportunities across the business, regions, and functions;
    Engage business units, regions, and functions through business partners and maintains accountability for CI program delivery
    Leverage business partners, identify and drive global execution of performance and process improvements to realize YOY process simplification improvement targets
    Track the global CI program portfolio
    Partner with departments to define relevant process KPIs (including ownership of KPIs and variables that serve as KPI inputs)


    Bachelor’s degree in business operations or a related field is required. Master’s degree highly desirable.
    Lean Leader / Six Sigma Black Belt certification required (Master Black Belt preferred)
    Certified Project Management Professional preferred
    Certified Change Management professional (Prisca or similar) preferred
    10 years’ experience with executing continuous improvement initiatives preferred
    10 years’ Business Process Modeling Notation, Simulation and Automation preferred
    10 years’ experience with Medical Device or In Vitro Diagnostic Devices required
    Strong problem solving and analytical skills
    10 years’ experience in Design and Development of medical devices required
    5 years’ experience with Software Validation required
    Experience with development and rollout of global continuous improvement programs
    Demonstrated, significant improvement and/or process re-engineering results in a technology-forward environment
    Executive communication skills; proven ability to communicate key messages to senior leadership audiences and effectively manage key stakeholders
    Team communication skills: ability to connect with team members to motivate and capture hearts and minds to achieve goals
    Change agent; able to lead diverse groups across an organization in implementing new programs and ideas
    Proven ability to effectively build partnerships and take a relationship-based approach in working with internal and external stakeholders to deliver process efficiencies, cost savings, minimize operational risks and increase process simplification
    Knowledgeable of ERP and associated technology capabilities (and limitations); SAP experience preferred
    Proficient in MS Office / Office 365 / collaboration tools
    Experienced in collaboration techniques and ability to facilitate partnerships
    Multicultural savvy – experience working across regions, countries and cultures
    Fluent in English (spoken and written) – alternate language fluency is a plus


    A flexible and friendly working environment with a collaborative atmosphere
    Fantastic office locations in Switzerland
    An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
    A fast-growing company with plenty of opportunity for personal growth and development

Start: ASAP (or as agreed)

Contract type: Permanent, full-time

Application process

If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.

After an initial screening process, candidates will be invited for remote interviews. Selected candidates will then be invited for personal interviews.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.