Customer Solutions Architect


Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/17/2021
  • Website:
  • Company Address: 185 Dartmouth Street, Suite 502, Boston, MA, 02116


SOPHiA GENETICS combines deep expertise in life sciences and medical disciplines with mathematical capabilities in data computing. Our mission is to bring data analytics solutions to market, to support healthcare professionals by maximizing the power of Data-Driven Medicine. We achieve this mission through the global adoption of SOPHiA AI, which is built using techniques such as statistical inference, pattern recognition and machine learning. This enables SOPHiA to provide equal benefits to all users, unite experts in a gold standard health tech platform, and motivate expert knowledge sharing for a sustainable impact on future patients.

Job Description

As a Customer Solutions Architect, you will be responsible for actively driving and managing the requirements gathering and high-level design process. Working with direct and channel customers you will describe the company’s technology and product portfolio positioning to both business and technical users.

You will support the sales teams at the pre-sales stages, customers on-boarding and also projects, managing the implementation software customizations.

Using business process and analysis skills you will build a set of requirements in consultation with the customer and then, working with engineers, you will produce a high-level design.

Being able to explain technical concepts to a non-technical audience is a key aspect of the role, together with an understanding of business needs and pressures in a commercial setting.

This role helps the customer to faster benefit from the SOPHiA solutions and realize business value.

    Provide onsite and remote pre-sales support by working closely with the sales teams to understand and define client’s key business drivers
    Determine gaps and technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups.
    Propose solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal
    Create design configuration documentation including diagrams with technical explanations
    Set up customers for immediate success by facilitating the implementation process for new accounts.
    Educate new customers, build and maintain on-boarding material and ensure smooth adoption of our products and services.
    Write and review documentation for process optimization
    Produce customization documents including Statement of Work and implementation plans
    Liaise with internal teams to ensure effective delivery of custom projects
    Provide onsite customer support


    Bachelor’s degree in computer science (or equivalent)
    5+ years of experience in a software consulting or similar role
    Working experience with server technologies and solution building, including virtualization; cloud technologies, network storage systems and data center services.
    Programming and scripting experience are required
    Advanced understanding of IT/Networking concepts including client and server operating systems, Active Directory, LDAP and network management (TCP/IP, DHCP, DNS, firewalls)
    Java, JavaFX, MySQL
    Experience in both SaaS/technology fields
    Customer Oriented
    Strong interpersonal, written and oral communication skills including the ability to confidently present proposals
    Rigorous, structured, flexible, stress resistant and autonomous
    Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives
    Project management experience is a plus
    Perfect command of English
    Home Office
    Willing to travel


    A flexible, friendly and international working environment with a collaborative atmosphere
    An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
    A fast-growing company with plenty of opportunity for personal growth and development
    A hard-technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning

Location:HOME OFFICE (Massachusetts and the surrounding, 2-3h from Boston)

Start: ASAP

Contract type:permanent full-time

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.