Customer Experience Manager

Public

Raleigh, NC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/16/2021
  • Website: public.com
  • Company Address: 1 State Street Plaza, New York, NY, 10004

About Public

Public is a new kind of brokerage that makes it possible to buy any public stock with any amount of money.

Job Description

About us:

Public.com is an investing app that makes the stock market social. By building a transparent community of investors and offering fractional shares of thousands of publicly-traded companies, we’re making the stock market inclusive, educational, and fun.

We’re in hyper-growth mode after recently announcing a Series B funding round led by Accel and Greycroft (the original investors in Venmo), as well as Will Smith (Dreamers VC), NFL star J.J. Watt, Sophia Amoruso, and Shari Redstone’s Advancit Capital. You can read more on that in Variety.

With interest in the stock market surging among a new generation of investors, our community is growing rapidly. To support our ambitious goals, our team is growing and we’re looking for sharp, enthusiastic people who believe in our mission to fundamentally change the way people invest. In normal circumstances, we’re located in New York with an office in Copenhagen, but in these times we’re maintaining momentum as a remote team. Please note this role is based out of Raleigh. 

What you'll do:

As the licensed Customer Experience Manager, you will be responsible for serving our members across all support channels and providing legendary service.
 
We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via calls, live chat, email phone, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.
 
You have an extremely imaginative and persistent mind and can run multiple projects at the same time — because you will wear a lot of hats. You also love to think of new ways to get members active and engaged within the app and improve processes and systems within and outside the CX department.
 
Since Public is in a regulated industry, this role will require the candidate to secure certain securities licenses as a prerequisite to being hired, including the FINRA Series 7 and Series 63 licenses.
 

What we are looking for: 

• Multiple years of working experience in customer support
• Series 7, Series 63 and Series 24 licenses
• Experience managing a team
 

Bonus Points:

  • Startup experience is a plus

 

Our Principles: 

This is the foundation of how we operate.  

  1. Honesty kills bullshit
  2. Feedback comes from a place of care
  3. Loyalty through care
  4. Autonomy through alignment
  5. Work fast through organized speeding
  6. Urgency with charm
  7. We are directly responsible 
  8. We don’t make excuses
  9. What could go right?
  10. Find a way

Benefits:

  • Be part of a company with a real mission you can be proud of
  • We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience
  • We offer great health care plans and pay the full premium for you and your family including medical, dental, and vision 
  • Generous PTO and sick leave 
  • Discounted fitness memberships
  • 401k with 4% company match after 3 months of employment 
  • Your choice of gear - from laptop to desk, we got you covered

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.