Marketing Operations Specialist


  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 02/27/2021
  • Website:
  • Company Address: 717 Market St. Suite 800, San Francisco, CA, 94103

About Lucidworks

Lucidworks builds AI-powered search solutions for many of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop, and deploy intelligent search apps at any scale on top of Apache Solr. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks everyday to power their consumer-facing and enterprise search apps.

Job Description

In this high-profile role, you will help scope, execute, report, and maintain through our automation ecosystem, database and programs, and enable Lucidworks to massively scale revenue growth through targeted, personalized marketing. 
A successful candidate is a builder and a fixer, one who can work in a fast pace environment as an in-house campaign operations expert. You know the ins and outs of Marketo and are ready to hit the ground running to help reach our goals. You are a team player with a balance of technical acumen and creativity skills.

You will:

      • Manage the build, testing, and launch process of email marketing campaigns
      • Be the campaign operations expert and work hand in hand with the marketing team to launch activities
      • Create and execute multi-touch emails and multi-channel “integrated” programs to targeted account lists and house lists, events and webinars, full-funnel triggered nurture and customer cross-sell/migration and upsell
      • Optimize the contact database for greater campaign effectiveness and analyze the health of the marketing database
      • Continually A/B tests campaign elements to iterate improved performance
      • Ensures Leads and Contacts are scored by Marketo and assigned to Sales in SFDC
      • Work with Marketo users to build and troubleshoot programs and related segmentation/Smart Lists and reporting
      • Enable and challenge stakeholders to tease out insights and actionable plans based on findings revealed by reports and dashboards
      • Create and maintain user enablement documentation (i.e., brand-approved templates, how-to guides and self-help recordings)
      • Work closely with the Marketing Automation Manager to build strong relationships with RevOps, sales,  and marketing to maximize the effectiveness of marketing automation

You have:

      • 1+ years of experience in marketing operations, communications, or related field
      • 1+ years of hands-on experience in email marketing with specific experience executing in marketing automation tools like Marketo
      • Experience working in Salesforce, including understanding system records and reporting
      • Marketo Certified Expert is a bonus
      • Proficiency with HTML is a plus
Please note that at this time Lucidworks is unable to sponsor employment authorization (both new and transfer).
About Lucidworks
Lucidworks is leading digital transformation by fusing the power of search and artificial intelligence to create connected experiences for work, shopping, research and support. 
Fusion is our cloud-native ML-powered search platform that integrates open-source projects Spark and Solr with our proprietary code for query intent prediction, low latency search, hyper-personalization and smart app creation. Our products include applications that run on the Fusion platform including Predictive Merchandiser, which helps ecommerce teams harness the power of ML to improve ecommerce conversion and Smart Answers, which enhances chatbots and virtual assistants with natural language processing and deep learning. We believe in building a team to deliver these products that make searching for insights a uniquely personal experience for a worldwide community of users.
Our roots are in Apache Solr, the global search standard used by 90 percent of U.S. Fortune 500 companies. Our team includes contributors and committers to Solr as well as some of the world's foremost machine learning innovators. We are trusted by the world's largest brands to deliver personalized digital experiences across many industries, including: insurance, banking, capital markets, manufacturing, media, oil & gas, retail, software, and telecommunications. Those customers include companies like: Aetna, Morgan Stanley, Reddit, Red Hat, Uber, Verizon, and Wells Fargo. We also serve government agencies in the civilian, defense and intelligence sectors, including the United States Federal Reserve and the U.S. Census Bureau.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.