Clinical Accounts Lead

Ferrum Health

Remote
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 02/26/2021
  • Website: ferrumhealth.com
  • Company Address:

About Ferrum Health

Ferrum Health is a health technology company that partners with leading hospital systems to reduce the impact of medical errors, modernize quality improvement and improve patient outcomes through the use of artificial intelligence. Ferrum’s next-generation patient safety platform provides hospital systems with an additional layer of quality assurance for critical decisions across the entire continuum of patient care.

Job Description

Ferrum is looking for the first member of our Operations team, focused on leading all Clinical Accounts and acting as the face of Ferrum to our customers. This is a customer-facing role engaging directly with clinicians and health system leadership, bringing new technologies to the market and serving as the crucial link between Ferrum end users and the Ferrum team.

About You

You have a passion for improving healthcare. Your work at Ferrum will have a positive impact on patient outcomes, on the quality of care hospitals and health systems deliver, and on the ultimate success of our company. You believe that application of the appropriate technology in medicine will lead to better outcomes and patient care.

Your communication skills are one of your greatest strengths. You respond enthusiastically with a ‘can do’ attitude. You are ready to engage with a customer to resolve questions and provide solutions whether over electronic communications or through on-site visits (currently limited due to travel restrictions). You are able to build working relationships with all members of a client team and synthesize the important points for distribution back to the Ferrum team.

You are able to break complex problems into a series of manageable tasks. You have a proven track record of tackling seemingly impossible requests, seeing each new challenge as an opportunity to dig deep into your toolbox of skills to meet a new need for the customer (and often, our business)! 

You have excellent quantitative skills. Like healthcare, our decisions are evidenced based.  You are comfortable working with the data from our clients to measure patient impact, assess account health, and find new opportunities to expand. You have experience building analytics for customers and know how to distill complexity or expand with more detail as appropriate for a given audience.

You have a bulldog-like tenacity. Startups are hard, the end goal is never perfectly defined but your tenacious instincts kick-in and guide you down the right path. You aren’t scared to “figure it out as we go” and your “informed decisions” often play out how you wanted them to.

You are accountable and follow-through. You take responsibilities into your own hands to ensure that all follow-up tasks are completed in a timely manner. Your to-do list includes not only items that have been asked of you, but also demonstrates an adept ability to “look around corners” to anticipate the next impending wave of needs and proactively address.

You are the consummate professional. Your interactions with customers are their interactions with Ferrum. You take on that responsibility with confidence and pride.

And most importantly, you want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich society. You look at the inequality in your own community and around the world and wish you could have a positive impact.

What You Might Do

Ferrum is a distributed, fast-growing company requiring you to assume many roles and responsibilities contributing to the success of the overall business. That said, here are some examples of your possible levels of participation:

  • Lead all Ferrum customer sites from implementation through to steadystate management and service expansion. You achieve early stakeholder buy-in, maintain that buy-in, and consistently demonstrate Ferrum’s value to customers.

  • Work closely with clinicians, to educate them on the system, understand the needs of their health system, and work collaboratively to deliver successfully on those goals

  • Diligent response to customers via email, calls, and on-site visits where indicated. Anticipation of potential issues and scenario planning for how to address it.

  • We are rapidly expanding our analytics offering and will look to you to help define and establish a weekly, monthly, quarterly analytics suite for both external customer reporting and internal company needs.

  • As the eyes and ears of the Ferrum operation, you’ll be intimately involved with and assist in defining the strategy for each customer: adapting workflows; assessing which Ferrum features and products to deploy; and, fine-tuning current tooling to fit a new customer need. No matter what the challenge, you find a way to make it work.

  • Support business development with account health metrics, ROI modelling, product demonstrations, participation in industry conferences, and making introductions to key decision makers.

  • Work closely with Ferrum’s Product & Development team to assist in the creation of new Ferrum products and features based on feedback collected from clinicians.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.