Health Systems Account Director


New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/28/2021
  • Website:
  • Company Address: 568 Broadway 9th Floor, New York, NY, 10012

About Zocdoc

ZocDoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use ZocDoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more. With a mission to give power to the patient, ZocDoc's online marketplace delivers the accessible, seamless, and simple experience patients expect and deserve. ZocDoc is free for patients and available across the United States via or the ZocDoc app for iPhone and Android.

Job Description

Our Mission:

Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

The safety and health of our employees is our top priority. As such we will not require our teams to return to the offices until Labor Day 2021.  Click here to read more about this decision from Zocdoc's founder and CEO, Oliver Kharraz.


Your Impact on our mission:

Health Systems Account Directors serve as key trusted advisors to Zocdoc’s largest clients. Working closely with various internal teams (Product, Engineering, Operations), they ensure that our Health Systems clients are set up for success on our platform. Managing a book of business between $5-8M in revenue, they are also responsible for growing our Health Systems partnerships through provider expansion and booking performance. 


You’ll enjoy this role if you...

  • Enjoy owning your own book of business 
  • Excel at leading strategic conversations with both internal and external executives 
  • Leverage data to create actionable insights that will directly inform client strategy
  • Have an interest in the Healthcare or Consumer Technology 
  • Are motivated by clear metrics and targets


Your day to day is...

  • Building strategic relationships with existing clients across all functional areas (i.e. Operations, Marketing, Strategy, etc.) at the executive level and establish his or her self as a trusted adviser
  • Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance 
  • Developing, managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership
  • Preparing for and leading regular business review discussions with client project lead and decision maker/executive teams with key takeaways and next steps
  • Identifying and executing on business development opportunities including additional services like Sponsored Results and provider expansion
  • Forecasting organic and inorganic growth projections across accounts 
  • Providing guidance, clear expectations and targets for the Client Success team supporting your accounts
  • Collaborating with an interdepartmental team of engineers, project managers, operations workers, and sales executives to ensure our clients are set up for success


You’d be successful in this role if you have….

  • 7-10 years of account management, business development, or other client services experience
  • A proven track record of building and maintaining C-Suite level client relationships
  • Experience with Microsoft PowerPoint, Excel, and Tableau
  • Exceptional written and oral presentation skills
  • Strong analytical skills 



  • Unlimited PTO 
  • 100% paid employee health benefit options
  • Catered lunch everyday along with snacks
  • Cell Phone reimbursement
  • Commuter Benefits
  • Convenient Soho location

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.