Customer Support - English& French speaking

Shippeo

Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/11/2021
  • Website: shippeo.com
  • Company Address: 48 rue RenĂ© Clair, Paris, 75018

About Shippeo

Shippeo is a collaborative SaaS platform that allows shippers to seamlessly track shipments from all their carriers in real-time

Job Description

Reporting to the head of customer support and quality management, your main duties will be:

  • Provide support to all our users and answer any questions they may have and convert user feedback into useful insights for Product.
  • Become a product expert, be the person everybody goes to when they have a question regarding Shippeo’s product
  • Produce world class external documentation (E-learning tutorials, Helpcenter articles, What’s new section, Product newsletter content, Status page)

What we offer:

  • Perfect timing to join Shippeo as we’re experiencing fast growth in Europe!
  • An entrepreneurial environment with a lot of autonomy and responsibilities
  • A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people
  • Very competitive package
  • Plenty of offsites, weekly beers and team parties

Preferred experience

Qualifications

  • A first experience as a Customer support for SaaS solution
  • Perfectly fluent in English & French (a third european language is a plus)
  • Proven records of ability to create cheat sheets for end users and help center articles
  • You are autonomous, self-learner, able to prioritize your workload and willing to contribute to our organization’s growth

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.