Job Description
Reporting to the head of customer support and quality management, your main duties will be:
- Provide support to all our users and answer any questions they may have and convert user feedback into useful insights for Product.
- Become a product expert, be the person everybody goes to when they have a question regarding Shippeo’s product
- Produce world class external documentation (E-learning tutorials, Helpcenter articles, What’s new section, Product newsletter content, Status page)
What we offer:
- Perfect timing to join Shippeo as we’re experiencing fast growth in Europe!
- An entrepreneurial environment with a lot of autonomy and responsibilities
- A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people
- Very competitive package
- Plenty of offsites, weekly beers and team parties
Preferred experience
Qualifications
- A first experience as a Customer support for SaaS solution
- Perfectly fluent in English & French (a third european language is a plus)
- Proven records of ability to create cheat sheets for end users and help center articles
- You are autonomous, self-learner, able to prioritize your workload and willing to contribute to our organization’s growth
