Field Service Engineer, Bay Area

Berkeley Lights

Emeryville, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/25/2021
  • Website: berkeleylights.com
  • Company Address: 5858 Horton Street Suite 320, Emeryville, CA, 94608

About Berkeley Lights

Here at Berkeley Lights, we think cells are awesome! Cells are capable of manufacturing cures for diseases, fibers for clothing, energy in the form of biofuels, and food proteins for nutrition.

Job Description

Here at Berkeley Lights, we think cells are awesome! Cells are capable of manufacturing cures for diseases, fibers for clothing, energy in the form of biofuels, and food proteins for nutrition. So the question is, if nature is capable of manufacturing the products we need in a scalable way, why aren’t we doing more of this? Well, the answer is that with the solutions available today, it is hard. Berkeley Lights is here to change all of that! Our extremely sophisticated proprietary technology and Beacon® and LightningTM systems accelerate the rate researchers can discover and develop cell-based products in a fraction of the time and at a fraction of the cost of conventional, legacy research methods. Using our tools and solutions, scientists can find the best cells, the first time they look.
 
Our goal is to continue to collaborate with customers to drive the adoption of our technologies, making cell-based products and therapeutics more easily accessible the world over! You will play a major role here in the customer support and maintenance of these technologies, and our success will depend on you! We have been changing how the world develops cell-based products since 2011, and now our family of around 200 employees welcomes you to consider joining us on this incredible journey.
 
We are looking for an experienced Field Service Engineer to join our global team of service professionals. The Field Service team helps our customers get the best from our cutting edge, state of the art biotech instrumentation platforms. We measure our success in terms of safety, quality, on-time delivery, and customer satisfaction. We are looking for a self-starter who does what it takes to get the job done and represent Berkeley Lights in an exemplary, professional manner.
 
Training and Certification
 
As Berkeley Lights continues to develop new technologies and solutions, we expect our Field Engineers to keep up to date and broaden their skills. Opportunities for training and career advancement include: Lean, software systems, Business Process Improvement, New Product Development (R&D), management and Sales.
 
Ownership, Responsibility and Accountability
 
We reward professionals who go the extra mile to serve our customers. We are building a Service Management System (SMS) to drive operational excellence. We expect everyone in the team to respond to our customers’ needs quickly and with minimum overhead. Our team takes ownership, to drive to solutions for our customers.

Responsibilities

    • Installation, repair, calibration and maintenance of customer instruments, on-site at customer sites, and in-house, at  BLI Facilities 
    • Build and maintain relationships to delight our customers. 
    • Training, technical support, travel planning, administration.
    • Timely input and updates to service records, reporting, etc.
    • Work closely with Product Support and R&D to improve our customer solutions.
    • Manage schedules, spare parts, quoting, billing, and capture of customer feedback.

Skills & Experience

    • Bachelor’s degree in engineering, science or a related field preferred, but not required; or 7 year’s equivalent work experience and/or military training.
    • Minimum of 2 years’ experience with scientific research instruments, metrology, analytical measurement, medical devices or similar complex hardware and software systems. Previous proven successful field service experience required.
    • Experience building, installing, and /or repairing complex scientific research systems. 
    • Excellent written and verbal English is required. 
    • Experience with proprietary software systems, databases, Laboratory Information Management Systems, etc., an asset. 
    • Clean driver’s license required. Valid current passport. 
    • Up to 50% travel required, both domestic and international.
    • Ability to lift up to 45lbs.
The California Consumer Privacy Act (CCPA) is effective January 1, 2020. Please read our California Consumer Privacy Act Disclosure Form regarding the CCPA and Berkeley Lights’ required disclosures about the collection of personal information.

Related Jobs

Development Engineer

Berkeley Lights - Emeryville, CA, US

Product Engineer, Applications

Berkeley Lights - Emeryville, CA, US

Senior Software Engineer, Cloud Backend

Berkeley Lights - Emeryville, CA, US

Staff Hardware Development Engineer

Berkeley Lights - Emeryville, CA, US

Vice President, Software Engineering

Berkeley Lights - Emeryville, CA, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.