Team Lead, Operations

Rent the Runway

Secaucus, NJ, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/25/2021
  • Website: renttherunway.com
  • Company Address: 345 Hudson Street, New York, NY, 10014

About Rent the Runway

Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing.

Job Description

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with a loyal 11 million members who believe that rental is the future. 

Overview

The Team Lead is responsible for managing workflow assignments in a  specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 

 

Responsibilities

  • Maintain strong working knowledge of all processes and policies 
  • Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
  • Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
  • Actively lead with safety, production, cost and quality at the forefront of all decision making
  • Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
  • Communicate cross-departmentally 
  • Implement and monitor continuous improvement processes for the team 
  • Manage, coordinate and track daily attendance and break periods 
  • Track and report labor hours and UPH
  • Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
  • Continue the onboarding process and ramp-up period post training
  • Be comfortable speaking in front of groups of all sizes
  • Support teams through change and embrace continuous improvement
  • Partner with trainers and leadership to maintain and apply learning tools
  • Communicate feedback to better the operation and the employee experience
  • Communicate and cooperate with team members and leadership
  • Enforce safety guidelines, cleanliness and security standards
  • Take on additional duties as assigned by leadership
  • Proficient in warehouse management software

 

Qualifications

  • Education beyond high school and prior experience leading teams is a plus
  • Have a positive, ‘can-do” attitude and excellent interpersonal skills
  • Ability to work flex shifts, hours, nights and weekends as the business dictates
  • Strong written and verbal communication; bilingual in Spanish is a plus
  • Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • Forward thinkers with the ability to articulate point of view and improve processes 
  • Enforce safety guidelines, cleanliness and security standards
  • Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
  • Must operate with a sense of urgency  and have attention to detail 
  • Align with the company's core values to ensure a world class customer experience
  • Ability to lift a maximum of 50 lbs based on needs of the role

 

Benefits:

At Rent the Runway, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to: 

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. 
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future. 
  • Many other amazing perks!

 

Rent the Runway is an Equal Opportunity Employer. Rent the Runway does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.