Associate Customer Success Manager

Convercent

Denver, CO, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/15/2021
  • Website: convercent.com
  • Company Address: , Denver, CO

About Convercent

Convercent is a new business focused on building a next-generation SaaS platform for corporate compliance and ethics management.

Job Description

Customer Success Managers at Convercent are responsible for developing customer relationships centered on the value our offering provides. The successful Customer Success Manager (CSM) is a trusted advisor and customer advocate. Our Associate CSMs manage a broad base of smaller clients, a portfolio of 150+ accounts. They own the commercial relationships with these customers and bring a focus on retaining and growing accounts.

Responsibilities include, but are not limited to:

  • Own Convercent’s commitment to deliver a first-class, genuine, and personalized customer experience across a broad portfolio.
  • Engage with customer stakeholders early in the customer lifecycle.
  • Support each customer’s ongoing adoption of the Convercent platform through continuous outreach and enablement.
  • Stay attuned to risk and opportunity within each account.
  • Act individually or partner with internal teams on mitigation strategies for at-risk customers.
  • Act individually or partner with internal teams to identify and develop upsell opportunities.
  • Maintain an accurate renewal forecast in Salesforce.
  • Proactively manage and own the renewals process for each customer in the portfolio from start to closure.
  • Serve as the voice of customer to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience.

Desired Skills/ Experience:

  • 2 years prior experience in a role focused on customer service, customer retention, or product adoption.
  • Unique ability to ascertain and respond to customer needs.
  • Excellent communication skills.
  • Good math skills and strong aptitude for navigating pricing negotiations.
  • Proven individual contributor with well-established eagerness to learn.
  • History of accepting and incorporating guidance from others; history of providing thoughtful feedback.
  • Ability to prioritize and focus in a fast-paced environment.
  • Ability to maintain exceptional attention to detail.
  • Natural tendency to self-activate.
  • Pridefully passionate about delivering the best possible customer experience.

About Convercent:

Robust. Agile. Collaborative. And you should see our software. Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts. With an inclination towards innovation, Convercent is helping our customers raise the standard--and expectations--for how companies safeguard their financial and reputational health. 

Convercent is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.