Engineering Technician

Quanterix

Billerica, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/01/2021
  • Website: quanterix.com
  • Company Address: One Kendall Square Building 1400, Cambridge, MA, 02139

About Quanterix

Quanterix is a company that is digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s ultra-sensitive detection solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the role of biomarkers in the continuum of health to disease.

Job Description

The Engineering Technician will work within the Technical Support group to provide service to Quanterix's internal instruments. These responsibilities include installation, preventive maintenance, and service calls. The Engineering Technician will be working with a small group to manage the instrument base and communicate to the users regarding repairs. Collaboration with peers and receptiveness to urgent requests is a must in this fast changing environment.

Responsibilities:

  • Installation, preventive maintenance and service calls for all internal Quanterix instruments
  • Gain proficient knowledge of the Quanterix Simoa HD-1, HD-X and SR-X platforms
  • Troubleshoot instrumentation issues independently
  • Communication to users as well as team members on issues, expectations and timelines
  • Handle service calls in an urgent manner
  • Record all activity in Quanterix's asset database, Salesforce.com
  • Assist with the Return Materials Transactions (RMA) process
  • Facilitate return of discontinued HD-1 instruments and salvaging of used parts

 Requirements:

  • Entry level experience in the biotechnology/biomedical, semiconductor, or precision equipment industry
  • Experience manufacturing or servicing instrumentation
  • Excellent verbal and written communication skills
  • Customer-facing experience is a plus
  • Must be flexible in working hours, as this position may require activities during non-regular business hours to support revenue targets at our company laboratories
  • Excellent computer experience and literacy
  • Must be highly motivated and have strong problem-solving skills
  • Able to handle a fast paced environment with quickly changing technology
  • Work cross-functionally with Scientists and Engineers to achieve and deliver on Quanterix production and development goals
  • During the current pandemic, this typically 100% onsite role, will be a hybrid position. This means that some days are in office, others are work from home

Quanterix is a company that’s digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s digital health solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the continuum from health to disease. Quanterix’ technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation and infectious disease. The company was established in 2007 and is located in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.

Quanterix is an Equal Opportunity Employer that offers a competitive and comprehensive employee benefits package, including health, dental, life insurance, a flexible spending plan, paid vacation, stock options and a 401(k) investment plan.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.