Training Lead

Viome

Bellevue, WA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/15/2021
  • Website: viome.com
  • Company Address: , Los Alamos, NM

About Viome

Viome is a team of leading entrepreneurs, scientists, and physicians. Their proven expertise is why Viome is the only private company trusted with exclusive license to technology first developed at the prestigious Los Alamos National Laboratory.Viome’s pioneering artificial learning engines are designed to not only analyze your data, but to aggregate all the biological data they receive. As the sample size grows, their machines will spot trends and influences, which will unlock scientific breakthroughs.

Job Description

Viome is an innovative biotech startup that applies AI and machine learning to biological data – e.g., microbiome, transcriptome and metabolome data – to provide direct-to-consumer personalized dietary and lifestyle recommendations for healthier living. We are a small, fast-growing, interdisciplinary team of passionate experts in biochemistry, microbiology, medicine, artificial intelligence, and machine learning with a shared mission to make illness optional. 
 
We are looking for a Training Lead who is passionate about building a training program that directly impacts Viome’s customer experience at a time of growth. The ideal candidate enjoys learning and teaching, enjoys helping customers and team members, has technical competence, and possesses a positive attitude. If you have the skills and are excited about Viome’s mission, we’d love to hear from you!

Primary Responsibilities

      • Develop a training program that ensures new hire and existing Customer Experience Specialists are product, policy, procedure and service experts
      • Manage a training calendar for new product launches, marketing campaigns, etc. 
      • Create and design instructional content for use with training
      • Facilitate training using various approaches such as classroom, virtually, and via online modules
      • Build a quality assurance program that identifies gaps in team knowledge
      • Update and maintain internal knowledge bases utilized by Customer Experience Specialists
      • Become the product and services expert, keep up-to-date on changes to company policies and procedures
      • Be the administrator for Viome’s Learning Management System (LMS)
      • Partner on cross-functional projects and initiatives including Product & Engineering, Marketing, Lab, Logistics, etc.
 

Requirements

    • Bachelor's degree in related field
    • Prior teaching, training, or similar experience involving learning & development
    • Experience with learning management systems, instructional design, etc.
    • Excellent verbal and written communication skills, as well as presentation skills
    • Project management skills; ability to set and meet deadlines

Nice-to-haves

    • Professional experience in the health/wellness sector or a personal interest in this area
    • Process mapping and design background
    • Start-up and/or customer contact center experience

Viome's Benefits Include

    • Health insurance
    • Dental insurance
    • Vision insurance
    • Paid time off
    • Parental leave
    • Employee Assistance Program
    • LTD & STD
    • Waiting time may apply to benefits
Viome is a 130+ person start-up offering a successful commercial product that has generated high demand. With offices in California, New Mexico, New York and Washington, we are looking to hire team members capable of working in dynamic environments, who have a positive attitude and enjoy collaboration. If you have the skills and are excited about Viome’s mission, we’d love to hear from you.
 
Viome does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.