Senior IT Specialist

Truveris

New York City, NY, US / Remote
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/06/2021
  • Website: truveris.com
  • Company Address: 2 Park Avenue Suite 1500, New York, NY, 10016

About Truveris

Truveris helps drive transparency, affordability, and access across the pharmacy supply chain – a black box that is increasingly difficult to manage. With Truveris, payers, brokers, and manufacturers find confidence in a transformative strategy that can help navigate the complexities of pharmacy. Our people, process, and platform provide specific, unique and actionable insights to inform decisions, reduce costs, and improve access. Our single mission: to make prescription drugs more affordable and accessible through transparency so people can live healthier lives.

Job Description

Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.
 
We are on a mission to transform the pharmacy benefit industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.
 
POSITION SUMMARY
 
Truveris is seeking a Senior IT Specialist that will work in our New York City office and be responsible for managing the IT Team and the corporate computing infrastructure of the company. Responsibilities will include inventory management, equipment purchasing, tracking, and budget management, local and remote desktop support for both Mac and Windows environments, email and VOIP administration, and management of the IT team. The IT Manager will also be responsible for the network, setup and decommissioning of company laptops, and proactive maintenance of existing equipment.
 
The ideal candidate will have this unique blend of IT knowledge, the ability to provide professional customer service and communication, a passion for IT, excited to lead a team, and a “no job is too small and no challenge is too big” attitude.

RESPONSIBILITIES

    • Manage IT budget, equipment ordering and inventory, and ticketing system
    • Onboard new employees and provide IT and security training
    • Work with a geographically distributed team and lead IT-related corporate communication
    • Define and implement processes and best practices for all IT related functions across the organization
    • Triage and respond to IT support requests using support ticketing software
    • Inventory, prepare, and deliver hardware (laptops, desktops, phones, printers, cameras, tablets, etc.) to Truveris employees, as well as properly decommission laptops according to offboarding guidelines
    • Maintain both Windows and MacOS laptops including upgrades, maintenance of the operating system, installation of applications, security best practices, policy management, and ensuring , SOC2 and HIPAA compliance
    • Manage user provisioning, access controls, and auditing for a variety of software products and services used regularly by Truveris employees
    • Troubleshoot hardware, software, networking, and phone issues
    • Test, evaluate, and make decisions about new technology for the organization
    • Manage and support voice and video conferencing including networked phone systems used for customer support
    • Manage vendor contracting and SLAs

QUALIFICATIONS

    • 5+ years of IT management and leadership experience
    • Excellent communication, problem-solving, critical thinking, and organization skills
    • Experience managing one or more IT teams (experience managing remote teams or individuals a plus)
    • Excel at troubleshooting hardware and software from a variety of vendors, including Microsoft, Apple, and Google
    • Familiarity and experience with the majority of the following: RingCentral / VOIP, Atlassian JIRA, and Confluence, SAML (Okta, specifically) and SSO, Azure Active Directory, Office 365, and Microsoft Teams
    • Knowledge of Mimecast and Commvault or similar backup solutions will be helpful
    • Familiarity with SOC2 and HIPAA and managing compliance within a digital health organization (not required, but nice to have)
    • You're self-directed, confident, able to work in a fast-paced environment
    • You love teaching and learning and being a part of a team - you're excited to pick up new skills or investigate new technologies and equally able to share that knowledge with others
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.