Enterprise Systems (SFDC) Quality Lead/Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 01/13/2021
  • Website: usertesting.com
  • Company Address: 690 5th Street San Francisco, CA, San Francisco, CA, 94107

About UserTesting

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why.

Job Description

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight. 

UserTesting will continuously invest in your education with a reserved and generous budget and the tools necessary to do the job the right way. We also provide unlimited paid time off.

Job Description:

The QA Lead / Manager will join our Enterprise Systems Team to primarily support testing all our internal projects and initiatives including Integrations. This is a critical role, supporting critical projects which can help Scale our business with high quality, validating all Salesforce changes including CPQ functionality and supporting our rapidly growing customer base. Your mission will be to ensure all SaaS system changes are validated for accuracy, Working with Business users and technical teams to ensure we are meeting the business and user requirements to support our business strategies, end to end Integrations and prevent business disruption. This role requires strong subject matter expertise on QA fundamentals and test automation. The QA lead collaborates with all other teams to assist, review, govern, Quality Assurance practices for the SalesForce platform capabilities. and ability to work in Agile fast paced environments . Responsibilities will include testing all changes managed by Enterprise Systems along with building an offshore testing team. 

Specific Responsibilities:

  • Lead development of test strategies, leading end to end test planning including, data, environments, end to end use case definitions, overseeing test execution, facilitating stakeholder review of test outcomes and go-no-go decisions
  • Interacting with business teams on initiatives and how they should be approached from a testing standpoint
  • Provide test metrics and facilitates discussions with project teams and stakeholders to drive go-no-go decisions
  • Develop test cases, scenarios, and scripts based on user stories, business requirements, and technical specifications
  • Assist teams with test design and automation for all types of testing, including system, regression, functional, end-to-end, data integrity, and performance
  • Automate test cases and scenarios over time using automation tools
  • Provide support for workshops, training, and standards for business teams around user acceptance testing practices
  • Governance to ensure adequate test coverage and best practices
  • Configure and manage test environments and data related to strategies
  • Exhibit a holistic approach to testing strategies
  • Strong business awareness and working in Agile environment


  • 5 plus years of Testing experience leading QA team with SalesForce Platform strongly desired
  • Expert level grasp of Quality Assurance fundamentals
  • Hands on test development and execution background in a SalesForce platform is required
  • Ability to work independently in fast paced environment
  • Familiarity with enterprise test automation suites (Selenium, Provar) is a Plus
  • Extensive knowledge of Agile practices and Jira
  • Knowledge of test management tools (Selenium / Provar) is a huge plus
  • Experience in CI & CD environment setup/maintenance preferred.
  • Understanding of non-functional testing like performance and security.
  • Ability to analyze business requirements and provide details to the technical team
  • Excellent interpersonal and communication skills
  • Preparing and delivering information in a concise and professional written manner
  • SalesForce Platform experience strongly desired
  • Testing ERP Experience is Nice to have 

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace, and named to Deloitte’s Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

Founded in 2007 and backed by Accel and OpenView, User Testing is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast — join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.