Marketplace Trust Associate

1stdibs

Wyboston, GB
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 12/15/2020
  • Website: 1stdibs.com
  • Company Address: 51 Astor Place 3rd Floor, New York, NY, 10003

About 1stdibs

1stdibs is the premier luxury marketplace for rare and desirable objects in furniture, fashion, fine art, and jewelry. We connect the world’s most respected dealers and makers with sophisticated collectors who share in the pursuit of beautiful design. In doing so, we partner closely with progressive dealers to define and shape the future of antique, vintage, and contemporary buying-and-selling.

Job Description

Our international business is growing rapidly and we are seeking a Marketplace Trust Associate to join our US team, based in Wyboston, United Kingdom.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years’ work experience.

What you’ll do

  • Review, respond to, and effectively negotiate customer disputes
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret, and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
  • Use exceptional judgement and intuition to mitigate financial and operational risk
  • Develop and execute internal and external processes for responding to policy violations
  • Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs
  • Use internal tools and software to assess and analyze potentially fraudulent activity on incoming orders
  • Investigate potential anti-money laundering activity

 

What you’ll bring

  • 1-3 years’ professional work experience
  • Experience and/or interest in risk management in e-commerce is a plus
  • Excellent verbal and written communication skills
  • Web savvy with strong analytical and research skills
  • Exceptional judgment and critical thinking skills
  • Can set work priorities in ambiguous and rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus
  • BA/BS degree

1stDibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stDibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.