Community Manager with Portuguese (Brazilian Market)

Brainly

Krakow, PL
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 01/15/2021
  • Website: brainly.com
  • Company Address: , Kraków

About Brainly

Brainly is the place to learn, for students, by students. We are the world’s largest social learning community bringing middle school and high school students together to make learning outside the classroom highly engaging, effective and rewarding. Students connect to their peers to help strengthen their skills, from math, to science, to history and beyond.

Job Description

We are looking for a Community Manager for Brasil Market who will work closely with peer global Community Managers as well as Content, Marketing, BI departments to ensure community growth and engagement in Brainly Brasil. The challenge waiting for you is to maintain and increasee community engagement, as well as be the bridge connecting their efforts to drive towards maximum contribution to the market goals. In this role you will have 4 main areas of responsibility: safety, community engagement, customer service and social media management. 

Regardless of the position, we are always looking for people who share our mission, are passionate about their work and have an enthusiastic approach to constantly and rapidly changing startup environment 🚀

 

WHAT YOU SHOULD KNOW ABOUT US - FEW STATISTICS: 

  • We transform the world online education by developing related products for students, parents, and teachers around the globe 
  • Brainly is used by 350+ million users monthly 
  • Our product has an international reach - we have users from 35 countries 
  • We have an extensive knowledge base of explanations of the most frequently asked academic questions (60 million)

 

WHAT WILL YOU DO:

  • Build and grow a team of moderators to ensure a safe and effective environment for learning
  • Identify areas for improvement and potential issues
  • Ensure community safety
  • Educate and motivate community members to improve and sustain high-quality content creation according to Brainly global standards 
  • Driving maximum Organic Answerability rate and TSR impact through the constant motivation of top helpers users
  • Ensure 98% of accuracy on moderations on reported content for brainly.com.br 
  • Provide timely responses as well as prompt solutions to Brainly users inquiries and concerns
  • Work closely with Questions Operations Specialist to ensure optimal operational cost

 

WE WOULD LOVE TO WORK WITH YOU IF YOU HAVE:

Experience in:

  • Developing online communities/content creation/customer support
  • Internet industry
  • Ed-tech background (considered as a plus)
  • Education and a willingness to grow and develop a career in an educational startup (considered as a plus)
  • Community safety (considered as a plus)

Attributes:

  • Driven attitude & willingness to take initiative
  • Good analytical skills and excellent self-organization skills
  • Real teammate attitude as well as willingness to roll up your sleeves and support the broader team
  • Excellent communications skills and fluency in English & Portuguese
  • A “go-getter” attitude that thrives in a fast-paced startup culture
  • Well-developed interpersonal skills and ability to work easily in the international environments
  • Data-driven approach and analytical thinking

Skills and systems:

  • Knowledge of Zendesk, SIFT, Surveys, WordPress, unbounce (considered as a plus)

 

ADDITIONAL INFORMATION:

Location: Barcelona (Carrer de L´Escar, 26 Edificio de OneCowork)

Some of our benefits: 

  • Flexible working hours and the possibility to work remotely
  • Personal development budget 800$ per year +  unlimited time off policy for participation in conferences and workshops and access to an online learning platform with courses from Udemy, Harvard Manage Mentor and many others
  • Full medical insurance (including partner and children)
  • Gym and wellness monthly card (access to spa, gyms, sport classes)
  • Access to the Mental Health Helpline - providing virtual support of external psychologists, psychotherapists, and coaches
  • Possibility to join one of our Employee Resource Groups and initiatives (Inclusion Council, Ladies at Brainly, Brainly Cares)
  • If needed, additional budget for work remote work accessories



WHAT IS BRAINLY?

 

Brainly is the world's largest peer-to-peer learning community for students, parents and teachers. At brainly.com, and its group of websites around the world, students connect to both receive and offer help with homework problems and questions. The unique opportunity for students to freely ask questions and gain the confidence that comes from helping others and inspires students to learn in a collaborative community that receives more than 350 million users each month.

Based in Kraków, Poland, with its US headquarters in New York City, Brainly is currently available in 35 countries. The total funding from current investors, including Naspers, General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital equals $68.5M. More information about Brainly is available on www.brainly.com.

By sending us your application, you agree that Brainly sp. z o.o. with its seats in Krakow, will process your data contained in the form below and in the documents you attach in to participate in recruitment. In connection with this, you have the right to withdraw your consents, the right to access to your data, the right to obtain their copy, rectify them, erase, limit their usage and also data portability right and object to their use by Brainly, as well as to lodge a complaint with the President of the UODO. If you have any questions regarding the use of information about you and exercising your rights related to this use, please contact our DPO - [email protected] If you want get to know more about how Brainly uses and process your personal data [click here].

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.