Customer Support Manager

Greensill

Sydney, AU
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/08/2021
  • Website: greensill.com
  • Company Address: 1 Southampton Street, London, WC2R 0LR, GB

About Greensill

Greensill is the market-leading provider of working capital finance for companies globally. We unlock capital so the world can put it to work. Founded in 2011 by Lex Greensill, the company is headquartered in London with offices in New York, Chicago, Miami, Frankfurt, Bremen, and Sydney, with more than 500 specialists worldwide. Greensill provides Supply Chain Finance to customers across Europe, North America, Latin America, Africa and Asia and works with a host of banks and institutional investors to provide solid funding streams to underpin the process. But we are about much more than Supply Chain Finance. Greensill uses the power of financial markets to unlock capital on terms that fit the precise requirements of our clients, from 20 days to 20 years and beyond.

Job Description

Role Purpose: 

Earnd is looking for a Sydney-based customer support manager - someone to help those who are core to everything we do - our customers. 

The role is hands-on, client-facing and fun. At Earnd, customer support is a strategic function that exists to ensure a positive and seamless experience for our customers. 

You’ll be responsible for supporting our new and established AU customers throughout their lifecycle. working closely with Commercial and technical functions to support the key growth objectives of our organisation. Our software gives employers the opportunity to support their employees’ financial situations like never before - and you’ll be a key point of contact helping them on that journey.

Accountabilities

  • As a Customer Support Manager, you’ll be hands on, responding to incoming tickets and rectifying any and all issues faced by our users.
  • You’ll be a key point of contact for our product and tech team, offering feedback and insights on any bugs, irregularities and tre that you see.
  • Assist and add value to other Earnd departments.

Required: 

  • Experience within a tech company that has a tech first support ethos.
  • High EQ: fundamental to customer Support is the ability to build relationships with customers
  • Deep passion for what you do
  • Problem solver and ability to think ‘outside the box’
  • Process-driven and excellent time-management skills
  • Willingness to roll-up your sleeves when you need to! 
  • Communication skills: outstanding written, phone and in person skills
  • Technical: ability to understanding how the Earnd app works and how it integrates with our customers’ systems
  • Business savvy: general understanding of mechanics of a variety of business models 

Who we are:

Our mission is to help people take control of the money they’ve earned. We are made possible by Greensill, who have been helping small businesses get paid quicker for almost a decade. 

From London to San Francisco to Sydney, we’re making real-time pay work for real people.  

We pride ourselves on our incredible team culture and untiring energy and we’d love to have you join us on our journey!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.