Online Training Manager

MindTickle

Pune, IN / Maharashtra, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/19/2021
  • Website: mindtickle.com
  • Company Address: 115 Sansome Street Suite 700, San Francisco, CA, 94104

About MindTickle

MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity.

Job Description

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California.
 
We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).
 
Are you driven to provide incredible customer experiences? Do you love enabling customers to excel in their usage of the product? Are you motivated by coaching your team to be the best they can be? 
 
We need a passionate, people-focused Online Training Manager who thrives in a rapidly growing environment, is comfortable wearing multiple hats on any given day (think coach, instructional designer, and program manager), help define and execute our training strategy, and enhance our infrastructure to keep the engine humming.
 
As the Online Training Manager in Customer Enablement at MindTickle, you will partner with Product Management, Customer Success, Professional Services, Support, and Marketing to provide customers with easy-to-use, high-quality, just-in-time educational resources to help our customers become proficient in using MindTickle in their organisations.

Responsibilities

    • Manage the technologies and people required to develop, manage and deliver engaging online product training to our customers
    • Drive strategic initiatives that make it easy to access our educational services
    • Continuously assess product training needs through direct customer feedback and internal stakeholders and develop proposals for growing our service offerings 
    • Serve as “Chief Editor” for the team ensuring that all materials produced by the team meets content and quality objectives and has a consistent voice 
    • Identify and execute infrastructure improvements including optimizing processes for efficiency 
    • Stay up-to-date on the latest happenings in the training and enablement industries, inspire team members to continuously learn and develop their competencies
    • Define, monitor, and report out on quality, productivity, and impact metrics 
    • Contribute to program design, content development, logistics, pretty much anything that will help the team be successful as needed

Qualifications

    • 8-10 years of experience managing customer education in a technology company, preferably SaaS
    • Expertise in instructional design, adult learning principles, and learning theory
    • Skilled at managing and coaching diverse teams to help them achieve their potential
    • Experience conducting needs analysis with customers to inform program and content design
    • Experience working with enablement platforms and/or Learning Management Systems (LMS)
    • Familiarity with eLearning authoring tools such as Camtasia and Articulate
    • Familiarity with MS Office, G Suite, JIRA, Mavenlink, and Slack
    • Excellent written and oral communication skills
    • Strong collaboration and problem-solving skills
    • Excellent project management skills: ability to prioritize, schedule, and meet deadlines
    • Comfortable working in a fast-paced, rapidly changing environment 
Our Culture
 
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, such as:
 
Annual workation - when the whole team travels to a hill station and works remotely.
All meals catered at office; fully stocked pantry; sleeping rooms.
Sponsorship for relevant conferences & professional events.
 
But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.9/5) to see why our employees love us.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.