Deal Operations Manager


  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/11/2021
  • Website:
  • Company Address: 116 New Montgomery Street, Suite 200, San Francisco, CA 94105, US

About Harness

Harness is the industry’s first Continuous Delivery-as-a-Service platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications into production. Harness uses machine learning to detect the quality of deployments and automatically roll back failed ones, saving time and reducing the need for custom scripting and manual oversight.

Job Description

Harness is a rapidly growing startup that is disrupting the software delivery market. We are building an intelligent software delivery platform that enables engineers to deliver software faster, with higher quality, and less effort. The Harness Software Delivery Platform includes Continuous Integration, Continuous Delivery, Continuous Efficiency, Continuous Verification, and Continuous Features. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS.
Harness is led by technologist and entrepreneur, Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7 Billion. We’re backed with $60M Series-B funding from top-tier VC firms Menlo Ventures, IVP, GV (formerly Google Ventures), and ServiceNow Ventures.
The goal of the Sales/Customer Success Operations & Strategy team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies across the board. The team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well, with a strong focus on analytical and quantitative thinking. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds.
The team works cross-functionally with multiple departments including sales, marketing, operations, finance, product, and IT. This is an opportunity to influence how we build our operations and sales/customer success efforts and strategies worldwide and contribute to a highly productive, data-driven, and analytical team. We are looking for someone who has a great attention to detail, the ability to work cross-functionally, and excellent communication skills.
This is the first dedicated hire to build out the deal operations function. Previously run embedded in Sales/CS Ops, we recognize the importance of scaling deal operations as growth accelerates!


    • Own and enhance CPQ processes (Steelbrick via Salesforce): translate business needs into systems requirements to define overall architecture, identify process improvements, and manage implementation and relevant integrations
    • Create and position complex orders: serve as the subject matter expert and partner with Sales & Customer Success teams to craft proposals for deal constructs and special pricing while ensuring adherence to our sales policies and pricing, quoting, and contract processes
    • Run deal operations: ensure deals progress through the sales cycle, including internal approval processes, review quotes, and close deals
    • Cross-functional stakeholder management: partner with key internal teams (including Legal, Finance, Accounting, and Operations) to drive process, policy, and pricing decisions
    • Org enablement: create a quote certification training to onboard and maintain best practices and overall knowledge; train teams and new hires as processes evolve
    • Operational efficiency: Build scalable improvements to our systems to increase contract velocity and sales productivity


    • 4+ years of work experience, ideally in an operations or deal support role
    • Excellent communication and critical thinking skills: you understand enterprise sales processes with long sales cycles, and are able to communicate methods and results to cross-functional teams
    • Highly collaborative, “customer first” mentality: you thrive in a team environment and are able to remember the human, practicing empathy to tailor delivery and solutions for the relevant audience
    • Get ship done: you prioritize, manage, and deliver on multiple projects simultaneously, are highly motivated, and juggle it all while tackling aggressive deadlines
    • Detail-oriented: thorough and consistent delivery of high-quality work
    • Analytical skills: Highly proficient in Microsoft Excel/Google Sheets
    • Prior experience with Salesforce and quote to contract (CPQ) tools and processes preferred


    • Competitive salary and early-stage stock options
    • Comprehensive healthcare benefits
    • Flexible Spending Account (FSA)
    • Flexible work schedule
    • Employee Assistance Program (EAP)
    • Paid Time Off and Parental Leave
    • Monthly, quarterly, and annual social and team building events
    • TGIF-Off program
    • Remote office stipend
    • Monthly internet reimbursement
    • Monthly Food & Beverage Reimbursement Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.