Account Manager, Middle Market


Indianapolis, IN, US / Remote / United States of America
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/10/2021
  • Website:
  • Company Address: 1300 S El Camino Real, Suite 400, San Mateo, CA, 94402

About Jobvite

Recruiting technology has always been about innovation — the promise of sourcing and hiring great talent before the next guy. If, like us, you believe that hiring the best talent is of the utmost importance, then you should expect technology with a laser focus on helping you find today's greatest candidates.

Job Description

Jobvite offers a marketing-inspired approach to recruiting by combining the power of data and the human touch. We enable recruitment teams to personalize the candidate experience with a full-scale talent platform that accelerates and simplifies the entire talent acquisition process — from the moment the search begins to the celebration of the first promotion and beyond. We make it possible to automate communication through bot-powered texts and anticipate the employee journey with internal mobility and referral tools driven by human insight and assisted by AI. With a comprehensive, talent acquisition-focused suite Jobvite has been serving customers, including Dollar Shave Club, Dunkin Brands, OpenTable, LinkedIn, Zappos, Universal Music Group, Wayfair, Zillow & Feeding America, since 2006. 

What you will do:

  • Consistently process and manage upcoming contract renewals for Jobvite's small-to-medium sized customers, focusing on retention and growth within your territory
  • Execute all phases of the renewal life-cycle including communication, negotiation, issuing proposals, obtaining contract signatures, and updating our CRM
  • Analyze data on customer usage to form accurate monthly forecasts and provide your Manager with complete visibility to your territory
  • Accurately manage and maintain a rolling six-month forecast of customers in (or approaching) the renewal life-cycle
  • Work with customers to understand their business goals and challenges and provide expert knowledge of our application to the customer, uncover roadblocks, and provide a strong account management delivery
  • Identify, clearly communicate, and manage risk for your territory using proactive touch points and updating our customer relationship platforms
  • Collaborate with internal teams and resources by providing important customer feedback, process-improvement suggestions, and new troubleshooting tips to develop a better customer experience
  • Scope technical solutions for customers to help them create streamlined processes for their recruiting efforts

What you will bring:

  • 3+ years demonstrated success in a sales or account management role with a strong focus on negotiating contracts
  • Demonstrated experience hitting quotas and targets 
  • Technical competence including general understanding of IT, SaaS platforms, and customer relationship platforms (Salesforce, Totango, Gainsight, and Microsoft applications)
  • A 4-year degree
  • You perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within client organizations (Founders, C-Level included)
  • Ability to effectively communicate customer issues in a timely manner
  • Excellent communication and presentation skills to explain how we can help customers achieve their goals and solve their challenges
  • Detailed, organized, and results oriented
  • Enthusiasm, strong work ethic, and a positive attitude
  • Salesforce experience required

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.