Senior Solutions Engineer (Pre-Sales)

Arkose Labs

United States of America
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/08/2021
  • Website: arkoselabs.com
  • Company Address: 250 Montgomery Street 10th Floor, San Francisco, CA, 94104

About Arkose Labs

Arkose Labs bankrupts the business model of fraud. Recognized by Gartner as a 2020 Cool Vendor, its innovative approach determines true user intent and remediates attacks in real-time. Risk assessments combined with interactive authentication challenges undermine the ROI behind attacks, providing long-term protection while improving good customer throughput. Founded in Brisbane Australia, and backed by Microsoft and PayPal, Arkose Labs is hailed by customers as a user-friendly solution to an ever-evolving fraud landscape.

Job Description

About Arkose Labs  
 
Arkose Labs is a fast-growing startup, backed by Microsoft and Paypal, that is disrupting the fraud industry by putting the control back into the hands of digital businesses with an innovative approach that bankrupts the underlying business model of fraudsters. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to evolving attack patterns. Arkose Labs offers the only fraud solution with a 100% SLA guarantee. The world’s largest brands trust Arkose Labs to protect their customer journey while delivering unrivaled customer experience.
 
Learn more about Arkose Labs from our innovation sandbox presentation at RSA: https://youtu.be/Fyhr_ZuveLM  
 
Position Summary 
 
Reporting to the Sr. Director of Service Delivery, we are looking for a strong Sales Engineer to help support our sales team in the technical aspect of our sales process. As one of the primary technical resources for our team of Enterprise Sales Executives, you will develop a deep understanding of our industry-leading fraud detection/mitigation solutions. 
 
You will lead technical demonstrations to prospective clients, implement proof of concepts, and be able to articulate the value of the data and results during the final phases of the aforementioned POCs. You’ll be interacting directly with prospective customers in various industries every day, as you are preparing your arsenal of technical know-how. Also, you will communicate with different teams internally on customers' requirements for new features and the upstream business value associated with each. You will be teaming with Customer Success to help on renewals and post-sales technical support
 
Primary Responsibilities 
    • Participate in technical demos with Enterprise Sales team 
    • Provide technical feedback to the customer during scoping / onboarding calls
    • Generate initial customer reports to show the value and success of Arkose Solutions.
    • Hand-off / provide support to TAMs with new and existing Arkose Implementations
    • Lead / participate in customer troubleshooting sessions
    • Debug / write Javascript code for implementations for prospective and existing clients
    • Update external customer-facing documentation as new features/functionality is built around Arkose Solutions
    • Work closely with remote development teams on customer problems, troubleshooting programmatic issues, and brainstorming new implementation types

Must Have

    • 5 + years of relevant experience as a Solutions or Sales Engineer
    • Proven ability to work with customers and discern what problems they are attempting to solve, then translating those ideas into clear requirements for the data science and engineering team.
    • Excellent communication and presentation skills, both written and verbal, with a high degree of comfort speaking with executives, IT Management, and developers
    • Desire to work at an early stage, high-growth startup with a "do whatever is needed" attitude
    • Demonstrated high level of self-direction and decision making
    • Teaming with Customer Success to help on renewals and post-sales technical support
    • A desire to help others, and to collaborate with both customers and team members
    • Ability to manage the client relationship
    • Understanding of modern web programming techniques and framework
    • Minimum of Bachelor (BS) Degree in Software Engineering, Information Systems Engineering, Computer Science or a closely related field or foreign degree equivalent
    • Demonstrated ability to adapt to new technologies and learn quickly

Nice-to-Have

    • Experience in cybersecurity or related industry 
    • Prior experience to code (ability to program at an intermediary level in JavaScript) 
    • Good hands-on experience in SQL
    • Experience in and understanding of data and information management - especially as it relates to trends and issues within businesses; hands-on experience using and/or managing databases. 
    • Experience utilizing Tableau for dashboarding / reporting
    • Hands-on working knowledge of software development tools and methodologies
    • Experience managing the agile development process to clearly define needed features and engineering vs customer timelines 
    • End-to-end project management experience - make an idea come to life.
    • CISSP, CISM, GWAPT, and/or CRISC certifications

Why Arkose Labs?

The unique opportunity to join an early stage, high growth startup, venture-backed by Microsoft and PayPal, with pioneering technology built by an ambitious team who are passionate about their product and love coming to work every day.
 
The chance to work with some of the biggest names in the market such as Microsoft, EA, Singapore Airlines, Roblox, Github, and Blackhawk Network! 
 
You will be a part of a diverse and high performing environment that values and recognizes your contributions and unique perspectives and experience: we value what you bring to the culture.
 
We hire the best and value integrity, excellence, respect, inclusion, and collaboration.
 
What sets Arkose Labs apart is that we:
 
- are independent thinkers and take ownership
- constructively challenge one another
- demonstrate empathy for our customers and obsess about solving their problems
- execute with urgency
- make data-driven decisions
 
We focus on professional growth and development and offer continuing education.
 
Competitive salary, equity, and a robust benefits package includes top-notch medical, dental, vision, life insurance, 401k, commuter benefits and we cover 95% of the cost of employee benefits and 65% of the cost of dependent care coverage! We also offer flexible PTO.
 
Company events both on and off-site as well as volunteering initiatives! 
 
Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.