Senior Software Engineer


Krakow, PL
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/04/2021
  • Website:
  • Company Address: 1019 Market St, San Francisco, CA, 94103

About Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

Job Description

About the company

At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with breathtakingly simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.

In our Cracow office we’re building Zendesk Sell, our salesforce automation product. Its goal is to enhance productivity, processes, and pipeline visibility for sales teams. Zendesk Sell stems from Zendesk’s acquisition of Base in September 2018, and is the deepest SFA integration on the Zendesk Marketplace.

About the Productivity team at Zendesk

We make dynamic cloud based development and test environments a reality. We’re looking for a Senior Software Engineer to build appealing interfaces for workloads we run on Kubernetes in our non-production environments. We build deployments that mimic our production environments for testing and experimentation. Development teams throughout Zendesk depend on us to streamline the shipping of code to production.

Do you want to make complex things easy to use and understandable? Can you collaborate with others to deliver high quality solutions? Then join our great team and work for a fun company where your participation in making an excellent product is really valued.

What you’ll do

You’ll work alongside passionate people who care about the solutions they provide and the code they write. You will be contributing to developing the next generation of Kubernetes based dynamic development/testing environments: scaling, maintaining and continually improving the solution.

  • Writing code to bring our on-demand environments to our developers.
  • Building control interfaces to our development/test environments
  • Helping visualise the state of these environments
  • Writing and automating processes with Github Actions
  • Configure and optimise our Kubernetes clusters and individual environments that are spun up to make sure resources are used efficiently

What you need to succeed

  • Proficiency in at least one programming language (e.g., Ruby, Golang) and its ecosystem
  • Excellent command of architecture and software design patterns
  • Experience in building automation tools, server-side RESTful applications and APIs
  • Deep understanding of Continuous Integration and Continuous Delivery
  • Knowledge of building cloud-based applications using micro-services and deploying to containerized environments
  • You love problem-solving. Investigating issues and discovering the appropriate solution drives you
  • You take pride in your work, knowing that you’ve helped thousands of engineers to have an excellent experience.
  • You love helping everyone on your team to improve quality, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.

Some nice-to-haves

  • Experience with Jsonnet
  • Experience with Kubernetes or Docker containers.
  • Experience with Continuous Integration systems (Jenkins) or Kubernetes workflow engines (e.g. Argo)
  • If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)

What we offer

  • Ownership of the projects you work on,

  • Team of passionate people who love what they do,

  • Exciting projects, ability to implement your own ideas and improvements,

  • Opportunity to learn and grow.

...and everything you need to do your job effectively and maintain work-life balance

  • Flexible working hours,

  • Professional development funds,

  • Comfortable office, daily catered breakfasts and lunches (once we’re back in the office) or reimbursement of the equipment of your choice for home-office setup,

  • Premium Medical Insurance (incl. dental care & physiotherapy) as well as Private Life Insurance.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.