Staff Software Engineer - Admin Experience

Zendesk

Victoria, AU / Remote
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 02/17/2021
  • Website: zendesk.com
  • Company Address: 1019 Market St, San Francisco, CA, 94103

About Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

Job Description

At Zendesk, we build software that delivers the best customer experiences. We lead the industry with beautifully simple software that companies like AirBnb, Uber, and Slack use to engage their customers. We are on a mission to democratise CRM software by building Admin experiences that make it easy to set up, optimise and extend our customers’ use of Zendesk.

We're seeking a talented frontend engineer to help us design, build and support our state-of-the-art micro-frontend framework delivering the Zendesk. Admin Experience. You will be an integral part of building this platform further to allow teams all across Zendesk to collaborate. We’re really proud of the technology we’ve built in this space so far.

As a Staff Engineer, you’ll utilise your technical expertise to guide and enable our team of experienced engineers. You’ll bring knowledge of current JavaScript thinking to help develop and enhance our innovative modular framework and deliver a unified Admin Experience with features like universal search. In this pivotal role, you’ll be a visible advocate for the developer experience across our Engineering function. There’s no satisfaction like that of building a framework that your fellow Zendesk engineers will use every day.

Every day, you will:

  • Work closely with your team of engineers: mentoring, pairing and reviewing code.

  • Drive technical architecture, design, planning and implementation.

  • Offer experience and expertise in the best possible front end technology.

  • Work with amazing people across Zendesk from Product, Design and Engineering, helping to advocate, plan and collaborate.

  • Influence a global engineering organisation of more than 1,000 engineers and hundreds of teams across a number of engineering offices.

What you bring to the role:

  • A strong technical background, with an understanding of the current trends and tools in the JavaScript and browser space.

  • A top-to-bottom knowledge of JavaScript build tools, like NPM, Yarn, Lerna and Webpack. Time spent using React or a similar framework is also important.

  • Experience building complex, robust and reliable user interfaces in the browser.

  • A culture of teaching, learning, growth and innovation.

  • An interest in the accessibility, usability and performance of a browser-based user experience.

  • The ability to work across Product and Engineering teams and you want to be an advocate for your team’s technology.

  • Bonuses: Experience with micro-frontends, modular delivery or any other approaches to improving web developer productivity. Experience with one or more server-side languages (Ruby/Golang or equivalent).

You’ll receive a competitive salary package and stock, plus perks like 4 months gender-neutral parental leave, corporate hospital cover, flexible working hours,  annual training allowance, and we'll encourage you to participate in company-sponsored volunteer initiatives too.

You'll be part of a hardworking team who are actively involved in the tech community as we often host meetups. There are travel opportunities to San Francisco and other global offices too. We’re focussed on growth with time that’s specifically allocated to experimentation and discovery work, global offsites for skill-sharing, as well as regular lunch and learns.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.