Conference Success Manager

Bevy

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/28/2021
  • Website: bevy.com
  • Company Address:

About Bevy

Provider of an online enterprise platform intended to handle event creation and management services. The company's platform using digital tools help companies to track their community events and impact through services like sponsorship management and analytical tracking, enabling its clients to manage and scale their user groups and event communities.

Job Description

Conference Success Manager

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

Bevy thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Success Managers to engage, retain, and enable Bevy’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success.  

As a Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of Bevy customers.  Few roles provide such a direct impact on the growth of the company.

 

What we’re looking for:

  • Must be a multi-tasker, comfortable with context switching, and have 5-7 years minimum of experience in a customer facing or account management position, ideally in enterprise SaaS.
  •  Proven track record of achieving targets and goals
  •  Has handled difficult customers or situations and can demonstrate resolutions
  • Strong proven work ethic (this is not a 9-5 job)
  • Willingness to tackle things on your own
  • Quick problem solver who is able able to remain calm under pressure
  • Must work within a team environment with sales and services peers
  • Ability to navigate data and people to find answers
  • Process oriented and able to provide recommendations on how to improve 
  • You reside in North or South America. Yes, we are a distributed company, but since we are still small, we like to minimize the time zone spread within the team.

Responsibilities

  • Manage enablement and execution for conference customers 
  • Provide consulting services to Enterprise customers to determine the best way to conduct a conference on Bevy Virtual Conference
  • Meet with customers weekly via video calls and communicate via email often 
  • Liaison between internal teams such as support, product, engineering and design and communicate the needs back to the customer 
  • Lead customer dress rehearsal and tech checks before the event 
  • Provide premium day of support for the event 
  • Identify areas that can be improved throughout the onboarding and execution process and provide solutions for the team to scale 

 

About Bevy

Bevy is an early stage Startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an Enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Ebay, Epic Games, IDEO, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research.

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

We are a small but powerful team, dedicated to achieving our mission to bring more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We’ll want you to be ready to take on a lot of responsibility with guidance and mentorship along the way. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.