Training Specialist

ServiceTitan

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/07/2021
  • Website: servicetitan.com
  • Company Address: 801 N. Brand Blvd. Suite 908, Glendale, CA, 91203

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and increase sales. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks.

Job Description

Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will work as a member of the Customer & Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. Training Specialists are the face of ServiceTitan, delivering wide-ranging technical product training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs.

As our Training Specialist for New Services, you will: 

  • Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
  • Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing
    • Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types
    • Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan
    • Pilot new training programs, workshops and webinars to test and determine effectiveness of training
  • Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS
  • Other – Assist with special projects as assigned at the discretion of team management

To be successful in this role, you'll need: 

  • 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
  • Track record of achievement in a training and/or customer service role, preferably in a software or other startup company
  • Expertise in customizing & running live demo-based training courses & webinars
  • Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches
  • Experience delivering training or coaching to promote adoption and minimize resistance to new software
  • Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment
  • Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position
  • Ability to work a variable schedule with willingness to travel 50%, increasing up to 75% during peak season
  • Demonstrated ability to learn and apply sound instructional techniques
  • Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, Keynote and Camtasia
  • Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses
  • Experience incorporating change management principles into training programs to promote adoption & minimize resistance
  • Strong project management experience a plus
  • Ability to write business correspondence and technical documentation

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.