Senior Account Manager, Enterprise

EVERFI

Washington, DC, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/10/2021
  • Website: everfi.com
  • Company Address: 3299 K Street NW Fourth Floor, Washington, DC, 20007

About EVERFI

EverFi is a leading education technology company focused in the “off-curriculum” space. EverFi’s programs will be used in over 2,000 high schools in 47 states across the country this year. EverFi’s partners include some of the largest Fortune 500 corporations and leading foundations in the world .

Job Description

EVERFI is the leading education technology innovator that provides learners of all ages education for the real world through scalable digital learning platforms. Founded in 2008, EVERFI is fueled by its Software-as-a-Service (SaaS) subscription model and has certified millions of learners with thousands of partners across 50 states, Canada and Puerto Rico. EVERFI is an industry convener that builds Networks that tackle the toughest social issues. These Networks include the Prescription Drug Safety Network, Campus Prevention Network, and the Financial Capability Network. Some of America's leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, Advance Publications, Rethink Education and Rethink Impact. To learn more about EVERFI visit everfi.com or follow us on Facebook, Instagram, LinkedIn or Twitter @EVERFI.

The Senior Account Manager, Enterprise builds, maintains, and grows effective and high quality long-term relationships with customers in a defined set of top tier, complex Enterprise accounts to ensure retention of existing business and expansion opportunities. The Enterprise Senior Account Manager achieves these objectives by ensuring successful partner onboarding and implementation, building and growing new and existing relationships, identifying risks and growth opportunities, and finding ways to continue to drive value and deliver on a successful program.

Responsibilities

  • Manage a defined set of accounts focusing on achieving and maintaining large contract values.
  • Maintain timely and accurate pipeline, customer, and forecast data in the Customer Relationship Management (CRM) system.
  • Achieve revenue targets by securing renewals and increasing revenue spend per account.
  • Establish and maintain a regular and organized cadence of engagement with customers to understand their needs, drive value toward product, deepen existing and develop new relationships, and link them to EVERFI’s product and future opportunities.
  • Assist Enterprise team lead with navigating complex, matrixed organizations, by identifying champions internally, and developing new relationships in accounts.
  • Anticipate and articulate customer needs to become a trusted advisor and strategic business partner.
  • Build and maintain customer’s business and account plan to create strategy that delivers against goals and objectives, identifies key risks, and lays out a path towards renewal and future growth opportunities across all of EVERFI products.
  • Maintain a strong understanding of all EVERFI offerings and services and proactively identify solutions and opportunities that address key needs.
  • Partner with the customer support and implementation teams to organize, investigate, and resolve partner issues in a timely and effective manner.
  • Provide support to the Enterprise team with managing the largest and most complex accounts.
  • Facilitate the onboarding and implementation process of customers with support from internal teams and ensure that deliverables are being executed per agreement on time and effectively.
  • Other job-related duties as assigned.

Skills, Experience and Qualifications

  • Bachelor degree or equivalent combination of education and experience preferred
  • A minimum of 4 years of experience in an account management, customer success or sales role focusing on upsells and renewals of large accounts; 5 years preferred
  • SaaS Account Management experience preferred
  • Proven track record of meeting and exceeding goals
  • Experience using a Customer Relationship Management (CRM) system to forecast and track activities and opportunities, Salesforce preferred
  • Ability to effectively present to individuals and groups at all levels and create rapport and engagement
  • Understanding of personas, key market/industry trends, and pain points
  • Ability to create account plan and tailored strategy that delivers against customer objectives and key results and maps to future growth opportunities
  • Experience analyzing data and deriving recommendations preferred
  • Experience developing compelling presentations and other sales materials
  • Negotiations and objection handling skills
  • Strong collaboration skills
  • Business acumen and understanding of to best navigate large complex organizations
  • Strong attention to detail, problem solving skills, and time management skills
  • Strong oral and written communication as well as active listening skills
  • Ability to travel 30% of the time

Work-life, Culture, & Perks:

  • Competitive base salary and bonus potential
  • Comprehensive health care and excellent parental leave benefits
  • Flexible PTO and generous holiday schedule
  • Fitness program membership discounts
  • Casual work environment and great office locations
  • Annual company-wide retreat
  • Opportunity to work with talented people who have fun in the workplace

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.