Customer Trainer (French)

DocuSign

Dublin, IE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/21/2021
  • Website: docusign.com
  • Company Address: 221 Main Street Suite 1000, San Francisco, CA, 94105

About DocuSign

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

Job Description

Closing Date: 1st Feb 2021

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

The position
We are looking for an individual with the desire to join our dynamic, collaborative team and drive high-impact. You will deliver engaging and impactful training to help our customers, partners, and internal stakeholders derive maximum value from DocuSign’s products.

This role has the unique opportunity to partner across the organization to develop and deliver trainings, both live and on-demand, that promote a greater understanding of DocuSign’s products, offering industry perspectives, in-depth product knowledge and best practices.

This position is an Individual Contributor and will report to the Director of Training, EMEA.

Responsibilities

  • Deliver training for internal and external audiences across diverse formats, including in-person and virtual instructor-led, as well as on-demand
  • Maintain engaging and high-impact training content using various tools (PowerPoint, product demo environments, etc.)
  • Understand and apply techniques and best practices for effective training development and delivery based on learning objectives, audience, delivery modality, etc.
  • Provide feedback on effectiveness and technical accuracy of training content and delivery
  • Stay current on DocuSign product releases and work with various teams to update training curriculum as necessary
  • Partner with instructional design and video production team for content creation and subject matter expertise
  • Remain current on industry trends related to DocuSign’s products and education/enablement space
  • Serve as DocuSign ambassador in customer and partner-facing environments
  • Effectively manage projects and prioritisation, and communicate cross-departmentally accordingly

Basic Qualifications

  • Bachelor’s degree
  • Proven track record in delivering of successful training
  • Fluent in English and French
  • Experience in delivery of instructor-led and on-demand training; preference for extensive virtual delivery experience
  • Experience working with, and/or training on, integrations and/or development projects
  • Proficient with Microsoft Office (Windows, Word, PowerPoint, Excel)
  • Strong presentation and facilitation skills
  • Excellent people skills. Strong written and verbal communication skills
  • Ability to work both independently and collaboratively
  • Detail oriented
  • Flexible and positive global team player
  • Strong organizational skills. Ability to prioritize and multi-task effectively
  • Willingness and ability to travel as necessary, up to 25%

Preferred Qualifications

  • Global experience and perspective
  • Experience in delivering training in software/SaaS solutions
  • Experience with Salesforce and Financial Force

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.