Technical Customer Success Manager

Orbital Insight

Washington, DC, US / New York City, NY, US
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 01/08/2021
  • Website: orbitalinsight.com
  • Company Address: 100 W. Evelyn Ave Suite 110, Mountain View, CA, 94041

About Orbital Insight

Orbital Insight is the geospatial analytics company that helps organizations understand what’s happening on and to the Earth. Orbital Insight uses AI to answer their questions about supply chains, global commodities, geopolitical events, demographics and national security using multiple sources of geospatial data—including satellite images, mobile location, connected cars and other IoT data. Armed with this insight, organizations can anticipate future changes to avoid costly surprises and create new opportunities.

Job Description

Are you interested in helping build a high-growth tech startup? Orbital Insight, Inc. is currently seeking a Technical Customer Success Manager to join our team and ensure the success of Orbital Insight’s most strategic customers. Orbital Insight is turning millions of images into a big picture understanding of the world using computer vision, artificial intelligence, and cloud computing. We leverage the rapidly growing availability of satellite, UAV, and other geospatial data sources to understand socio-economic trends at global, regional, and hyper-local scales. Our customers range from hedge funds to Fortune 500 companies to humanitarian organizations, each benefitting from insights we provide at a depth and scale previously unimaginable. The Technical CSM will bring Orbital Insight’s best ideas, innovations, and capabilities to our portfolio of customers and match these to the customers' business goals, driving greater business value. Orbital Insight supports a broad range of clients, from financial services to insurance to real estate, which means that a prospective candidate should have the ability to quickly get up to speed on a client’s vertical and be comfortable contact switching across multiple verticals.
 
This position is based either in Washington DC or New York, NY.

Responsibilities

Qualification

 

Additional Information

Orbital Insight is a fast growing provider of geospatial data and geo­-analytic services to commercial, nonprofit and public sector clients across the globe. Leveraging advancements in computer vision and cloud computing, Orbital Insight is turning millions of images into a big picture understanding of the world that is quantitatively grounded in observation, creating unprecedented transparency, and empowering global decision makers with new sources of objective, quantified socio­-economic insights.
 
We are backed by marquee investors such as Google Ventures, Sequoia Capital, In­-Q­- Tel and Bloomberg Beta, Orbital Insight is rapidly expanding its commercial and public sector capabilities. Come join us if you are unafraid to try new approaches and relentlessly seek to push the state of the art, taking projects all the way from prototype to production-ready.
  • Provide best-in-class support and assistance to clients, helping them get the most out of our products and increasing client adoption & retention 
  • Act as the technical advisor and drive customer success by providing usage recommendations, risk identification, and mitigation
  • Onboard new users to our platform, leading training and Q&A sessions
  • Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Communicate product enhancements, white papers, research articles, etc. with clients, prospects, and sales team
  • Gather feedback from clients and prospects and communicate with product and executive teams on a periodic basis
  • Growth path: This role will eventually graduate into either 1) Technical Account Management role with more responsibilities on sales and revenue generation or 2) a Solutions Engineering role with more technical responsibilities
  • Bachelor’s degree 
  • US Citizenship is required (to serve our Public Sector clients)
  • Experience in a programming language or geospatial data preferred - i.e. Python, R 
  • 3 + years of relevant work experience
  • Proven analytical thinking and problem-solving abilities
  • Capacity to manage multiple tasks and projects across multiple clients simultaneously
  • Effective communication and relationship building skills

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.