Customer Support Specialist

Uniform Teeth

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/28/2021
  • Website: uniformteeth.com
  • Company Address: , San Francisco, CA

About Uniform Teeth

Uniform Teeth is a healthcare company that specializes in orthodontics. The company uses 3D modeling and 3D printing technologies to provide teeth straightening services.

Job Description

ABOUT UNIFORM TEETH

We believe that straight teeth have the power to transform lives by improving health and confidence.

At Uniform Teeth, we’re on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology can cut down treatment times from years to months, and our app allows consumers to track their journey and get immediate support from our trained staff and a team of doctors from top-tier orthodontics universities. 

Over the next two years we will be scaling rapidly and we’ll do this with an amazing team with experience from Twitter, One Medical Group, Zipcar, UCSF, and Harvard. And our investors believe in our mission. They’ve also invested in Allbirds, Casper, Warby Parker, and Airbnb.

ABOUT THE ROLE

Our Customer Support Specialists  balance technology, problem solving and empathy to provide great experiences to our patients. In this role you will ensure that all patients get easy access to our orthodontic care by answering questions and providing quick follow up.  You will also coordinate between our orthodontists and our patients primary dentist to ensure that patients can safely receive treatment. 

Our ideal thrives in a fast-paced team environment, loves making connections, and is great on the phone. They are detail-oriented and incredibly organized, which allows for seamless follow-up and follow-through both internally and externally. They understand metrics, know how to track and measure them, and are excited to join a growing start-up.

HOW YOU’LL HAVE IMPACT

  • Handle general inquiries via email, in-app chat, and phone 
  • Assist with patient communications with our clinical teams for scheduling, treatment, and other requests
  • Coordinate communications between prospective patients and general dentists for treatment clearance
  • Collaborate with our clinical and manufacturing teams to resolve any patient issue
  • Ad hoc projects

WHAT YOU’LL BRING

  • High school diploma or equivalent
  • 2+ years in a customer service environment 
  • Customer-first focus with an approachable, helpful personality
  • Ability to work on a diverse team or with a diverse range of people
  • Collaborative, empathetic, patient, and a positive attitude
  • Attention to detail and ability to document and track daily activities
  • Experience using Zendesk or other service ticketing systems
  • Excellent verbal and written communication skills
  • Ability to type at least 50 words per minute
  • Ability to meet and handle at least 25+ inbound calls and resolve 50+ emails on a daily basis
  • Schedule, which includes ability to work some holidays:
    • Monday - Friday: 8:30 am - 5 pm PT
    • $18 an hour

ADDITIONAL REMOTE REQUIREMENTS:

  • HIPAA compliant environment for emails and phone calls
  • A smartphone that can be used to handle inbound and outbound calls through a softphone app
  • Dedicated and stable internet connection
    • At least 10 Mbps download speed
    • At least 1 Mbps upload speed
  • This role is currently remote. The expectation is that you’ll be able to work from our San Francisco once we return to them in 2021.

NICE TO HAVES

  • Prior healthcare experience not required but an interest is required
  • Prior experience being a remote employee

WHAT WE’LL BRING

  • Competitive compensation, commensurate with experience
  • Competitive medical, dental, and vision coverage
  • 401(k)
  • Free orthodontic treatment after 90 days of employment
  • A diverse group of smart people with backgrounds from healthcare to tech to entertainment

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.