Head of Outsourcing Lithuania (UK based)


London, GB
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 01/21/2021
  • Website: revolut.com
  • Company Address: The Columbus Building, 7 Westferry Circus, London, E14 4HD

About Revolut

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.

Job Description


As the UK’s fastest growing technology company, when you join Revolut, it’s not just another job.  You will have the chance to build something that really matters. We will give you the freedom and tools to bring your absolute best.  We look for people who apply deep logic to their thinking and back everything up with data. We look for natural self-starters who see things through from start to finish, and who learn from every mistake.

Armed to the teeth with technology, we are diving deeper into the world of traditional banking, showing a lost generation that things can be done better. Things can be different. From tearing down financial borders to mending the broken trust, we are the disruption that is needed.

As we expand our business in Central and Eastern Europe we are now looking for a Head of Outsourcing. This position will be based in London, reporting to the Chief Technology Officer and working closely with the wider Outsourcing teams globally.  

 Overall responsibility for the management of Outsourcing, Supply Chain and Business Resilience in Revolut Bank UAB.
 Develop a clearly documented strategy, policy and operating model for supply chain and outsourcing management in support of the overall Revolut Bank strategy and business plan, ensuring great consumer outcomes.
 Develop and maintain an appropriate operating model with strong governance, risk management and business resilience integration to protect the business and deliver for consumers.
 Generate the appropriate contracts, and then monitor delivery across the full supplier range for compliance with Revolut Bank policy & procedure.
 Approving through internal governance the outsourcing proposals from colleagues, ensuring there is clear guidance for them on procedures, risk assessments, and their ongoing accountability for performance, risk management and compliance of the service.
 Ongoing monitoring of all suppliers for compliance with the chain outsourcing or sub-contracting governance process.
 Ensure full business continuity and deeper resilience plans are developed and maintained in each department in the business in line with regulatory guidance (EBA Guidelines).
 Support IT colleagues in managing and integrating Incident Management protocols with Business Continuity and Resilience arrangements.
 Engaging and updating the regulator on Outsourcing and Supply Chain arrangements and forward looking plans.


 5+ years senior leadership experience in a supply chain or outsourcing role, preferably in the financial services sector
 Knowledge of a broad range of outsourcing and business resilience regulation and its application in retail financial services
 Experience in developing service management and monitoring processes
 Strategic planning capability, demonstrating internal and external engagement in the strategy
 Deep appreciation of consumer and business customer conduct matters in relation to financial services
 Ability to sponsor and drive work programmes
 Comprehensive appreciation of Risk management and governance in a financial institution
 Experience in conducting risk assessments in respect of any proposed outsourcing arrangement, and on an ongoing basis.
 Evidence of sound judgement and strong consumer culture leadership
 Experience in engaging with regulators and building relationships over time Desirable skills / experience
 A risk management qualification would be a bonus
 Executive and Board level interaction experience
 Strong connections across industry stakeholder groups
 Relevant financial services experience across multiple European countries

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.


 Competitive salary
 Biannual discretionary performance bonus (equity)
 All the latest tech you need
 Roll with a free Revolut Metal subscription
 Pension plan
 Private health insurance
 Start the day properly with fresh fruit and cereals
 Rest up with 29 days’ holiday per year

Related Jobs

Head of Desk - Corporate Sales

Revolut - London, GB

Financial Crime Compliance Manager (Sanctions)

Revolut - London, GB

Social Media Manager

Revolut - London, GB

Regulatory Reporting Manager - Lithuania

Revolut - Vilnius, LT

Payroll Manager - Lead

Revolut - Krakow, PL
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.