Customer Success Manager


  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/04/2021
  • Website:
  • Company Address:

About Partnerize

Partnerize helps the world's leading brands build powerful business partnerships that drive extraordinary business growth. The Partnerize Partner Management Platform (PMP) is an end-to-end, SaaS-based solution for forming, managing, analyzing, and predicting the future results of partner marketing programs using artificial intelligence.

Job Description

Who we are

These days, more and more brand sales are being generated through partnerships. It stands to reason. When one company can collaborate with another to drive more sales and revenue. the combination can drive better results and outstanding ROI. But partnerships take management and attention to flourish. It can be incredibly difficult to form partnerships, manage them, analyse and optimise campaigns, and make payments to your partners when you try to do it manually. Brands need something better. A way to make partnership easier, more efficient, and more profitable. That's where we come in! Partnerize is the leader in partnership automation. Our AI-powered Partnerize Automation Platform delivers data-driven intelligence and industry-leading management tools that are essential in driving more ROI from this fast-growing sales channel. The Partnerize platform has won more than two dozen awards including:


  • Best Technology from the International Performance Marketing Awards (2018 and 2019)
  • Pinnacle Award for Innovation
  • Digiday Tech Award for Partner and Affiliate Marketing


The world's leading companies, including 63 top retailers, 11 international airlines, 9 of the largest telecoms and more than 200 other global brands rely on Partnerize to drive and manage more than $6b in partner sales and $500m in partner payments every year. Further, our ecosystem of partners numbers more than 440,000 with 150 new partners. Easier partnerships. More effective programs. Outstanding ROI. No wonder our growth line looks like a hockey stick! Partnership is a big deal and we play an important role in helping the world's great brands get the most out of this powerful business channel. Working for Partnerize gives you the opportunity to be part of something big. To learn more about Partnerize and partner marketing, visit  



Purpose of the Role


The successful candidate will sit within the Customer Success team at Partnerize. As a department the team is responsible for ensuring all clients and publishers have the best possible experience with Partnerize while also looking to maximise revenue from existing clients. The candidate will be a self-starter with commercial acumen who can build a strong relationship with both new and existing clients. They will be tasked with maximizing revenue by identifying opportunities and challenges and recognizing how Partnerize’s platform and features can help solve and increase revenue for all parties.

Partnerize’s aim is that each client that works with the business has a first class experience and the goal of this role is to ensure that.



As a Customer Success Manager at Partnerize, you will:


  • Act as a consultant for key customers across Australia and SEA
  • Liaise with advertisers and their publishers to ensure they are engaged with the Partnerize product.
  • Project manage the launch of clients; planning and creating migration plans and overseeing the migration of publishers onto a campaign client
  • Identify opportunities for increasing revenue through PZ e.g. tracking of new partners, tracking of new countries or products.
  • Articulate best practice within the industry
  • Plan and execute a strategy to achieve the revenue opportunity
  • Responsible for communication of client requests which impacts on the PZ, e.g. Product & Marketing
  • Oversee the on-going support of existing clients
  • Training advertiser to understand the value of the Partnerize products
  • Analyse existing client set ups to suggest and present improvements to increase revenue
  • Own the client relationship and the retention of that client


Desirable Knowledge, Skills and Experience:


  • A passion for technology
  • Organised and efficient
  • Professional, personable but focused on delivery
  • Able to use initiative and creativity to propose solutions that work for the business
  • Great team player with ability to influence
  • Great attention to detail
  • Self-starter and willing to go the extra mile
  • Confident to own and manage through a project
  • Min. 3 years experience in online/SaaS business/industry
  • Commercial acumen
  • Good numeracy
  • Good communication skills
  • Experience in negotiation
  • Ability to work collaboratively and independently
  • Additional language skills would be beneficial but not essential:- Mandarin or Bahasa Indonesia



What We’re Offering


  • 22 days holiday 
  • Desk Surf - spend two weeks working in a PZ office of your choice: New York, San Francisco, Baltimore, Sydney, Tokyo, London or Newcastle
  • Weekly Partnerize Big Breakfast
  • Ownership of a generous learning allowance that is reallocated each year 
  • Enhanced parental leave (Partnerize Parents) 6 months full pay, 6 months half pay, £100 bonus after the birth of your child and 5 extra 'Partnerize Parental Days' each year
  • Regular company events and activities


We would love to hear from you if you have any questions or want to learn more!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.