City First Mile Operations Head - Multiple Locations


  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/14/2021
  • Website:
  • Company Address: Site No. 9, 1st C Main Road, Jakkasandra, Sarjapur Road, Bangalore - 560095, Bengaluru, Karnataka, India, 560095

About Ninjacart

Ninjacart leverages innovative tech to source fresh produce from farmers and delivers them to retailers within 12 hours.

Job Description

About Ninjacart

Ninjacart is India’s largest B2B fresh produce supply chain company. A pioneer in the tech-driven supply chain space for fresh vegetables and fruits in India, Ninjacart has raised over $150mn from Tiger Global, Accel US, Accel India, Syngenta, and others. Over the last 5 years, our made-for-India technology and India centric solutions have disrupted the way fruits and vegetables move from farms to consumer's plates. Today, we source fruits and vegetables from farmers across 20+ Indian states and deliver to 17,000+ local kiranas and restaurants across 7 major cities and 100 satellite cities, every day, in less than 12 hours. Our vision is to build India’s most efficient and largest supply chain company, improving the lives of producers, businesses & consumers in a meaningful manner. 

Read more here:

City First Mile Head @ Ninjacart

The operations team owns the execution of daily operations and ensures we deliver the F&V to the customers in a timely fashion. As a Head - First Mile Operations, you will manage resources like infrastructure, labors and also plan the daily operations in terms of receiving/ order building/  dispatching that helps run a seamless supply chain system at Ninjacart.  

What you will do? | Responsibilities

  • Own the end to end operations of Collection Center/ Fulfillment Center operations and First Mile  Logistics which include infrastructure, people, and processes
  • Driver key operational and customer service metrics consistently
  • Manage cost, quality, and efficiency to achieve operations SLAs
  • Ensure the system and ops level guidelines strictly adhere to the respective facilities
  • Take decisions on matters relating to the day to day operations within the assigned Business unit including the strategic planning of resources
  • Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
  • Set targets and proactively manage & review the performance of DC Teams. Manage  relationships with key vendors pertaining to operations      

What you will need to have | Requirements

  • MBA/PGDM from a Tier I Tier II college
  • People Management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource
  • Data-Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques
  • Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build  consistency and reliability on a day to day basis and scalability in long-term
  • Personality: High Energy, go-getter, and proactive personality. Should be a self- starter and  should be able to work independently, take end-to-end responsibility and accountability for  results 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.