Developer Support Engineer

Cloudinary

Singapore
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/23/2021
  • Website: cloudinary.com
  • Company Address: , Santa Clara, CA

About Cloudinary

Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 40 billion assets under management and 7,000 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, Lyft, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions. For more information, visit www.cloudinary.com.

Job Description

Cloudinary is the leading provider of media management solutions, powering the trusted, award-winning visual experiences for many of your favorite brands. Cloudinary is the de facto media platform standard for developers and non-technical brand managers looking to upload, store, transform, manage, and deliver images and videos online. With more than 30 billion assets under our management and 6,500 customers worldwide, we’re always looking for exceptional people to help us reach for the cloud.
 
Cloudinary is at an exciting stage, rapidly expanding its product offering, entering new market segments, and extending the customer base. We offer a fun, supportive environment in which you will constantly learn and evolve; a place where your ideas will be embraced and pursued. We are proud of our collaborative, and growth-minded work culture, being included in Forbes Cloud top 100 three times in a row and being a multi-time winner of the “best place to work” award as evident by our Glassdoor score.
 
Now is the time to join this rapidly growing team who and are helping customers from young startups to large enterprises such as NTT, MediaCorp and Nintendo. We are searching for a dedicated Developer Support Engineer to assist our technical customers with using our API cloud-based product in a variety of Web and Mobile development frameworks. You would be part of our global Customer Support team and would be focused on helping our customers streamline technical integration efforts. The ideal candidate would have software development background, be comfortable in a customer-facing position, and a Japanese speaker to liaise with our Japanese customers. 

Responsibilities:

    • Respond to customers' technical support requests and feature-related questions
    • Debug customer issues and create reproducible test cases for engineers to resolve
    • Handle code-related queries. Write code samples in multiple development frameworks
    • Maintain ownership of support cases until resolution
    • Monitor and answer on different support channels: ticketing system, public forums, online chat, social networks and more
    • Help enhance documentation to minimize repeating support issues
    • Coordinate with the different teams: dev team, customer success, product management
    • Help the dev team review new features and client libraries
    • Become a subject matter expert in Cloudinary’s technology

About you:

    • Bachelor degree in Computer Science or equivalent
    • Intermediate or Higher coding experience, preferably in web/mobile environment
    • Required at least 1 year of experience in a customer-facing position, preferably tech-support
    • We also welcome brilliant students with web/mobile development and customer-facing experience in the past/current, last semester may apply as well
    • Highly preferable if has experience in supporting developers
    • Quick learner with a desire to learn new development languages and tools
    • Excellent analytical and troubleshooting skills
    • Support occasional high priority questions outside regular working hours
    • Fluent in English and Japanese (verbal and written)
    • Outstanding interpersonal skills
Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.