Manager, Operations & Strategy

Hinge Health

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/15/2021
  • Website: hingehealth.com
  • Company Address: 465 California St, 14th floor, San Francisco, CA, 94104

About Hinge Health

Hinge Health is pioneering digital care programs for people with chronic musculoskeletal conditions such as back or joint pain.

Job Description

Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching, physical therapy, and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.
 
4 in 5 employers with a digital MSK solution partner with Hinge Health and we’re poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 450+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.
 
We're looking for an individual who can drive operational excellence by providing direct operational expertise and support to key functional areas at Hinge Health with special focus on service operations.

WHAT YOU'LL ACCOMPLISH

    • Project Management, Product: Ensure metrics for Y2 and M9-12 rollout are met: encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place 
    • Operations Management:  Contribute to error-free and efficient day to day execution by directly taking on, documenting, and continuously improving tools and processes across various teams as needed
    • Service Delivery: Work cross-functionally to (re)-define, baseline, track and continuously improve our service delivery metrics (Delivery Operations, Participant Support, Tech Support)

WHAT WE'RE LOOKING FOR

    • Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
    • Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
    • Prioritization: Able to execute on projects within prescribed timelines in an environment with competing demands
    • Change management: Able to influence stakeholders to effect process change. Thoughtful approach from planning to monitoring.Ability to break a large problem into tangible pieces

BONUS POINTS

    • Proficient with MS Excel, SQL
    • Experience with statistical analysis

WHAT SHAPES OUR COMPANY

    • Trust: We trust our teammates to always act in the team and company’s best interest. 
    • Hustle: We’re creative, we’re unrelenting, we find a way.
    • Effective communication: We’re prompt and concise. 
    • Learn-it-all (vs know-it-all): We’re always willing to learn. 
    • Frugal: We don’t waste money and especially not time.

WHAT YOU'LL LOVE ABOUT US

    • Full time position with competitive salary and meaningful stock options
    • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
    • 401K match 
    • 3 months paid parental leave
    • Professional Development budget 
    • Monthly wellness benefit
    • Noise-cancelling headphone 
    • Work from home policy
    • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
 
Hinge Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.