Deployment Engineer (Contract)

Assia

Redwood City, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 12/25/2020
  • Website: www.assia.ch
  • Company Address:

About Assia

Specialist for tuning and performance products in the canton

Job Description

Our ideal candidate will possess strong technical expertise and a good mix of business acumen along with customer interfacing/project management experience, who is also an enthusiastic professional with solid experience delivering high standard technical solutions in the Telecom industry.

The Deployment Engineer reports to the Director of Deployment Engineering and will be primarily involved in the analysis and implementation of technical system requirements and ensures that project technical needs have been met. This position will work closely with Systems Engineering Development teams as well as the Technical Sales team to ensure that ASSIA’s solutions are fully functioning according to specifications within our client’s environment. This position may also provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

To succeed in this role at ASSIA, the candidate needs to be self-confident, hands-on, eager to learn type, outgoing and customer service-oriented, and is comfortable working closely with Sales, Product Management and R&D teams.

This person will be part of an amazing global team that works in a very fast-paced and innovative environment. The work location will be remote and based in the US. Readiness to travel internationally.

Responsibilities and Duties:

  • Prepare technical environments for ASSIA’s product demonstrations and trials
  • Install and configure ASSIA products and solutions
  • Manage complex deployment projects with high quality standards and tight timelines
  • Gather requirements from customers and find technical solutions to customize product that fit customer needs
  • Provide technical support to customers while working closely with ASSIA’s technical experts
  • Communicate and follow up project status and deliverables by reporting regularly to external and internal stakeholders
  • Key point of contact for salespeople to support customer request for information and tendering offers

Qualifications / Experience:

  • Bachelor’s in Computer Science, Telecommunications/Electrical Engineering or equivalent
  • Master’s in Computer Science or Telecommunications/Electrical Engineering is a plus
  • Minimum of 7-year experience in similar roles in Telecom/tech companies and/or service providers.

Skills:

Technical

  • Experience with Linux environments as well as programming in scripting languages like Python is desirable
  • Knowledge of network or telecom management systems and devices, specifically as they pertain to xDSL and optical fiber related systems
  • Knowledge and understanding of wireless and wired network communication protocols
  • Knowledge and understanding of SQL and non-SQL databases
  • Knowledge and understanding of BI/Analytics solutions desired
  • Knowledge and understanding of cloud services and monitoring tools desired
  • Experience with DevOps tools desired (e.g. Ansible)

Soft

  • Able to work in a multi-cultural environment with remote direct reporting
  • Excels in providing technical support to internal and external customers
  • Problem solving approach
  • Proven ability to estimate and prioritize tasks in a multi-customer support environment
  • Excellent customer facing approach and commitment to customer service
  • Ability to manage changing priorities and deadlines
  • Excellent verbal and written communication skills
  • Able to interface with both technical customers and non-technical personnel
  • Strong organizational skills

Languages:

  • English
  • Spanish desired

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.