IT Support Engineer


Berlin, DE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/24/2020
  • Website:
  • Company Address: Stralauer Allee 10-11, Berlin, 10245

About Taxfix

Taxfix is on a mission to help people get their maximum tax refund effortlessly, without needing prior tax knowledge. Our user-friendly Taxfix App enables people to file their tax declaration within 22 minutes on average using a chat-like interface to guide the process.

Job Description

Our story: 

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Berlin and Madrid, Team Taxfix is a compassionate group of solution-finders. We speak our minds openly, and with 250+ professionals from 40 different nationalities, we're rich in ideas and voices. In four years, we've raised over 100 million euros in funding and helped people reclaim more than 400 million euros.


Your challenge: 


Our office is scaling very fast and so is our IT! For that reason we are looking for an IT Support Engineer to join. You will be responsible for IT support across the business, as well as assisting the Network Administrator with IT infrastructure at our home base in Berlin. 


Your responsibilities:

  • Have experience with GSuite management.
  • Be responsible for tech on and off boardings.
  • Be responsible for the maintenance, configuration, and reliable operation of computer systems (Mainly MacOS and iOs).
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes (Experience with MDM like Mosyle or Jamf is a plus).
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Be responsible for budgeting of new platforms and assembly costs.
  • Be responsible for covering Asset Management activities.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure (Experience with Notion or Atlassian Confluence is a plus).
  • Act on helpdesk support efforts, making sure all applications, MacBooks, and related equipment problems are resolved in a timely manner with limited disruptions.
  • Cooperation with stakeholders of other depts (HR, Office Management, IT Security and Network administrator) to complete company projects. 


Your profile:

  • At least two years experience in a fast-growing start-up with 100+ employees
  • An in-depth knowledge of office infrastructure and networking, experience with Cisco Meraki Cloud is a plus
  • B2-level German Language skills is a plus
  • A growth mentality
  • A passion for writing user-friendly, yet effective and bullet-proof procedures
  • A passion for automation and connecting different systems with each other to reduce manual work
  • insatiable curiosity around understanding the work of our different teams, their requirements and how to best provide them with what they need to do a fantastic job
  • A critical view on our hardware and software spend


Why Taxfix?

  • A chance to do meaningful, people-centric work with an international team of passionate professionals. 
  • Holistic wellbeing with mental health coaching sessions, a discounted membership to Urban Sports Club, and supplemental child care support. 
  • Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. 
  • Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected. 
  • The freedom to work from home or our modern office—plus healthy drinks and snacks when you do come in.

Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture below:

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.