Customer Success Manager

Nuvolo

Paramus, NJ, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/20/2021
  • Website: nuvolo.com
  • Company Address: 115 W Century Road Suite 380, Paramus, NJ, 07652

About Nuvolo

Nuvolo is the leader in Enterprise Asset Management software, built on the ServiceNow platform.

Job Description

As a Nuvolo Customer Success Manager, you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

As a Customer Success Manager, you will: 

  • Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality. 

  • Deliver and communicate ROI for our clients, throughout the customer lifecycle.

  • Monitor account activity to identify usage trends, assess risks and needs for additional products and support.

  • Provide insights to customers to ensure that they get the most out of the platform.

  • Help foster adoption by raising client awareness and leveraging new product features and functionality.

  • Maintain consistent record of client engagement, issues and resolutions through internal and external communication.

  

This role could be a fit for you if you bring: 

  • 5+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.

  • Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.

  • Learn it all mentality with desire to better understand both business and technology solutions.

  • Bachelors Degree or equivalent work experience.

  • Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.

  • Exceptional organizational and planning skills.

  • Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management

  • Well-versed email/phone etiquette and presentation skills.

  • A proven record of retaining and growing multiple enterprise client relationships.

  • Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

 

Bonus points for: 

  • Upselling and renewal experience preferred.

  • Experience with Gainsight.

 

Who are we? 

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more! 

You could be a fit for Nuvolo if you champion our core values: 

  • Act with integrity 

  • Embrace teamwork 

  • Take care of each other 

 Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.