Site Reliability Engineer

Hello Alfred

New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 05/06/2021
  • Website:
  • Company Address: , New York, NY

About Hello Alfred

Hello Alfred is the leading national residential experience company. Founded in 2014 by Marcela Sapone and Jessica Beck, Hello Alfred has developed a human-driven, home-operating system focused on changing the way people live in cities.

Job Description

We’re on a mission to build intuitive, personal help and anticipatory technology into one of the most important spaces in our lives: our home. As a startup at the intersection of four multi-billion dollar industries- real estate, technology, service and commerce -  Alfred is a new kind of company that's trusted to serve consumers past their front door. Partnering with the largest real estate developers in the world, Alfred’s footprint has grown rapidly in the last three years and currently operates over 20 markets.

As a Site Reliability Engineer at Alfred, you’ll be responsible for working with Software Engineers to understand and solve some of technology’s hardest problems and developing scalability, deployment, automation processes and more. Our software sits at the intersection between technology and the real world.  It’s your job to make that intersection better.

As part of a growing engineering team, you will have a direct and immediate influence on the technology choices, data architecture, and scalability of the platform. You will help develop our engineering philosophy and practices to lead the construction of a new type of service. Alfred offers the opportunity to work closely with all aspects of a multi-sided business: our operations team, our customers and—the stars of the show—the Alfred Client Managers.


How you’ll help us to be successful 

  • Design and build infrastructure & systems that provide high levels of scalability, reliability, and performance for the Alfred’s stack, while balancing security, maintainability, and operational excellence
  • Interface across teams to codify and reliably test infrastructure changes using Alfred’s software development lifecycle
  • Partner with Product and Engineering teams to provide guidance and best practices around scalability, reliability, and performance of our productions systems, infrastructure, and software
  • Work as a team on escalations, resolving critical issues that impact our highly available dev, test, and production systems
  • Work with a creative engineering team to continuously implement and improve reliable and speedy build environments for Engineering & QA; provide timely build status updates; automate as much as possible to improve efficiency and quality
  • Promote innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization
  • Work with Github actions or other build tools in a CI/CD process to build and deploy to our cloud-agnostic environment
  • Ensure traceability, observability, and retrievability of sources and deliverables
  • Build logging, monitoring, and alerting systems to identify bottlenecks and assist with debugging, analysis, and optimization in a cloud-agnostic environment
  • Improve operational efficiency through automation and deployment or development of new tools
  • Experiment with and recommend new technologies that simplify or improve Alfred’s stack
  • Craft solid and clearly explained designs, playbooks, and documentation, for consumption by teammates and the larger engineering organization
  • Participate in an off-hours on-call rotation, and perform periodic off-hours work during maintenance windows

Who you are

  • 3+ years of experience in the cloud SRE/Infrastructure, or any related fields
  • Knowledge of Linux (Debian/Ubuntu) architecture, security, administration, performance monitoring/tuning, troubleshooting, and production operations
  • Fluent in Python or Go,, with experience implementing automation and monitoring using shell scripting and other related tools
  • Experience with containerization technologies (Docker, Kubernetes, etc)
  • Experience with cloud-agnostic configuration management frameworks (Ansible, Terraform, etc)
  • Experience configuring and managing cloud infrastructure (Heroku, GCP)
  • Knowledge of messaging systems such as Kafka, RabbitMQ, SQS, etc
  • Understanding of SSH, VPN, TCP/IP, DNS, HTTP(S), network routing and subnetting
  • Experience with managing and tuning datastore clusters (Elasticsearch, RDS, MySQL, and Aerospike)
  • Experience with an always-on and high-volume web server stack (Nginx HAProxy, squid, etc)
  • Experience with CI/CD pipelines such as Jenkins, Docker, Kubernetes, etc
  • System Observability experience (Zabbix, CloudWatch, PagerDuty, Datadog, Azure Monitor, SignalFx, Graphana, etc)
  • Previous experience developing mobile applications from the ground up
  • A tendency to hold strong positions on technology weekly
  • Being approachable and naturally communicative
  • Can think through and solve tough issues, tasks, and problems
  • The capacity to turn large, complex, high-level features into well written and tested code.
  • The maturity to hold your teammates, managers, and peers to high standards
  • The drive to mentor and learn in equal parts

You’ll connect with us if you

  • Practice empathy
  • Conduct yourself with the highest integrity
  • Are thoughtful, self-reflective and always open to growing
  • Speak up with radical candor
  • Approach your work like an owner
  • Have a high and ever-climbing bar for excellence
  • Always do things the right way, even when it’s harder
  • Believe that #oneteam is greater than the sum of its parts
  • Leave no loops unclosed

Related Jobs


Hello Alfred - New York City, NY, US

Product Designer

Hello Alfred - New York City, NY, US

Head of Sales

Hello Alfred - New York City, NY, US

Site Reliability Engineer

Hello Alfred - New York City, NY, US

Director of Enterprise Sales

Hello Alfred - New York City, NY, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.