Client Services Associate FTC

Nutmeg

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/18/2021
  • Website: nutmeg.com
  • Company Address: 2nd floor - Vox Studios, 1–45 Durham Street, London, SE11 5JH

About Nutmeg

Nutmeg is changing the way people manage their money. Combining an investment team with over 75 years’ expertise with intuitive technology, we offer all UK investors high-quality wealth management and personalised financial advice services with totally transparent charging.

Job Description

The role in a nutshell:

We are looking for a passionate customer support individual to join the team until the end of May.

As a Client Services Associate you are the first point of contact to help prospects with information and onboarding. You will also help us to provide the best support to our existing customers.

The role will require you to answer queries on a range of topics from how to use our website, to talking about our investment portfolios in detail. While communicating with our clients and prospects you will also aim to spot opportunities that will help them reach their financial goals.


What you’ll do:

    You will be an essential contact for our customers, providing support and knowledge on the products and services that will support customers through their financial journey
    You'll speak to customers via phone, emails and secure messages and turn them around very quickly with high quality responses
    You will be able to multi-task, respond to customers quickly, send a high number of emails whilst not compromising the quality of customer contact
    Be adaptive, you’ll need to use soft skills to adapt your tone to each customer and be able to really understand their needs
    Be prepared to answer phone calls
    Be able to handle difficult conversations and potential complaints that may arise

Requirements

Attitude & aptitude are as important as experience – Nutmeg is a dynamic business where talented people who fit naturally with our culture can thrive. We’re looking for:

    Customer support experience
    Someone who is looking for a first step into the industry or with Financial Services experience
    Someone who is able to send a high number of high quality of emails quickly whilst not compromising the customer experience
    Someone who is comfortable speaking to customers on the phone

Benefits

    A supportive team culture
    25 days’ holiday
    Birthday day off
    2 days’ paid community leave
    Daily delivery of fresh fruit and artisanal coffee
    Cycle storage and showers onsite
    Generous pension plan
    Private healthcare from day 1
    Competitive salary
    Access to coaching platform & regular knowledge sharing
    Part of a diverse and inclusive Nutmeg team

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.