Customer Support Representative, West Coast

OpenSpace

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/01/2021
  • Website: openspace.ai
  • Company Address: 1 Mystery Lane, San Francisco, CA, 94114

About OpenSpace

At OpenSpace, we’re using cutting-edge technology - think the perception and navigation AI systems you see in self-driving cars - to allow people who work out in the real world to efficiently capture their work, analyze it, and get things done. We’re building time machines for the job site.

Job Description

OpenSpace Support Representatives are experts in front-line customer support. As a Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You’ll listen, guide, train and support our customers to the best possible outcome quickly with every interaction.

This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base to build a world-class community of next-generation construction leaders. We have a great story to tell, our customers are changing how the world is built, and we need you to help get the word out.

This position will be based in San Francisco.

What you’ll do

  • Professionally communicate and troubleshoot with users
  • Maintain a high level of customer satisfaction in each and every interaction with our customers
  • Help our customer rapidly & accurately resolve any issues they may have when using our product 
  • Own the outcomes for each customer interaction by effectively documenting, tracking and navigating requests from inception through completion
  • Gracefully handle escalated conversations with our customers
  • Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings
  • Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success
  • Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas
  • Collaborate effectively with all cross-functional peers on specific user-impacting issues
  • Support OpenSpace’s culture, assist in defining and scaling our support team 

What we’re looking for

  • 5+ years exp of direct customer facing experience for a technically complex product
  • Strong customer-facing skills enabling you to professionally and effectively represent the company 
  • Self-motivated, independent learner, eager to expand product and industry knowledge 
  • Team player who also works well independently
  • Demonstrate a positive attitude and working relationship with peers and co-workers
  • Highly organized with strong troubleshooting and multi-tasking skills
  • Ability to actively listen and communicate clearly with the ability to explain complicated things simply
  • Conversational level understanding of a corporate IT environment
  • Strong skill set with Google Suite 

Bonus Points for 

  • Experience with the construction software industry
  • Experience in construction

Is this the right fit for you?

  • Are you excited about driving positive change in construction with a desire to directly engage our customers, understand what makes them tick, and encourage and inspire them to lead change in their organizations?
  • Organized and metrics sound like a good time?
  • You never met a deadline you didn’t like because you have the ability to prioritize progress over perfection and the drive to see projects through to completion?

About Us

At OpenSpace, we’re using cutting-edge technology—think the perception and navigation AI systems used in self-driving cars—to allow people out in the real world to efficiently capture their work, analyze it, and get things done. We’re building virtual time machines for every job site. Our headquarters is located in San Francisco, CA with remote opportunities growing worldwide. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.