Solutions Architect

Platform9

Pune, IN
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/22/2021
  • Website: platform9.com
  • Company Address: 350 Altair Way, Sunnyvale, CA, 94086

About Platform9

Platform9 (platform9.com) enables freedom in cloud computing for enterprises that need the ability to run private, edge or hybrid clouds. Our SaaS-managed cloud platform makes it easy to operate and scale clouds based on open-source standards such as Kubernetes and OpenStack; while supporting any infrastructure running on-premises or at the edge.

Job Description

Platform9 engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with Platform9’s approach to enabling cloud infrastructure.
 

We are looking for highly motivated, customer-focused team players for building and maintaining post sales relationships with our enterprise customers, making many more enterprises successful with their open source clouds. You will serve as a trusted advisor, ensuring successful deployment and adoption of Platform9’s solution. This role reports into our Director of Customer Success. 


 

Responsibilities:

• Deliver onsite and web-based training programs to help with product understanding and adoption. 

• As Platform9 subject matter expert, provide guidance and advice to customers on integration issues, deployment questions, or specific storage or networking technologies that integrate with Platform9.

• Serve as a front line for “best practice” inquiries from customers. Build reference architectures and other required documentation to help with adoption. 

• Build tools and services for monitoring and building metrics to enable and improve customer success. 

• Being the voice of our customers internally to the Platform9 product team, proactively communicate requirements and influence product roadmap. 

• Contribute to customer issue troubleshooting and feature documentation

• Communicating best practices, reference architectures and other training material to customers

As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe


 

Requirement Summary:

 

• 4+ years of customer success or equivalent client interaction experience

• Exceptional verbal and written communication, organization and presentation skills 

• Proactive, energetic, and loves working on hard problems 

• Good knowledge of Linux/Unix Systems. Good understanding of networking, storage and security concepts

• Basic domain knowledge of virtualization and container technologies such as VMware, KVM and Docker

• Knowledge of cloud management products. OpenStack knowledge is a plus

• Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#

• Enjoy discovering customer use cases, identifying gaps and resolving issues in the product

• Passion for cloud technologies

• Customer centric mindset

 

BENEFITS

 

As a growing startup, Platform9 offers the following benefits:

 

• Competitive salary and equity

• Mediclaim coverage for you and your family

• Paid parental leave

• Relocation support

• Flexible work hours

• Flexible vacation policies

• Free breakfast, lunches and snacks

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.