Customer Reliability Engineer - APAC


  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/15/2021
  • Website:
  • Company Address: 251 Post St, 2nd Floor, San Francisco, CA, 94108

About Kong

Kong Inc. is a cloud connectivity company. Powering connections to build a reliable world.

We are best known as the creator and primary supporter of Kong, the most widely adopted open-source Microservice API gateway. We’re backed by a16z, Index Ventures, CRV, Jeff Bezos (Amazon), Eric Schmidt (Google), Stanford University, NEA and many others.

Job Description

Are you ready to join the API revolution?
About Kong:
Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit or follow @thekonginc on Twitter.
About the Role:
You will be working at a hectic and fast paced Startup as an engineer in the Customer Reliability Engineering (CRE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. 
You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners and the broader Customer Experience (CX) team. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

What you'll be doing:

    • Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions
    • Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
    • Creating knowledge articles to compliment our documentation and  enable customers to better understand product use cases
    • Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global 5000 customers

What you'll bring:

    • You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems
    • You can build relationships with like-minded teammates, smart customers, and global partners
    • Some of the skills that you will regularly use include:REST and RESTful APIsCoding skills-  (at a minimum read and troubleshoot code), Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others
    • You know your way around web architectures including HTTP5+ years of experience in a customer facing technical role

Bonus Points:

    • Familiarity with DNS, Linux/Unix type systems and/or databases
For more information about Kong, please visit or follow @thekonginc on Twitter.  2019 Kong Summit Highlight Video
Kong Core Values: 
Global - We work together from anywhere to achieve our common goals. Our differences make us stronger. We seek to understand different points of view and their implications on work. 
Real - We are genuine, principled and confident without an attitude. We seek to understand our own strengths and vulnerabilities.  We understand the effect of external factors on ourselves and we manage our own emotions and understand the effect they have on other people. 
Unstoppable - We are biased towards action and decision, we persevere and always go the extra mile. We understand how to prioritize and work with urgency and focus. We are self-motivated and exhibit a high personal drive. 
Champion - We listen and speak up for customers, community, partners and each other. We have an ability to provide feedback that is specific, constructive and fact-based. We listen, are able to receive feedback without taking it personally and we look at our own performance in order to improve. 
Explorer - We challenge the status quo by discovering, innovating, failing fast and learning. We are self-directing and use creativity when solving problems that may be complex and ambiguous.  We are adaptable, able to navigate and solve problems, especially in times of rapid change and high-ambiguity.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.