Implementation Specialist

PatientPop

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/23/2021
  • Website: patientpop.com
  • Company Address: 214 Wilshire Blvd, Santa Monica, CA 90401, US

About PatientPop

Helping medical practices grow by optimizing their online presence to attract new patients to the practice both in person and through telehealth

Job Description

At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth.

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.

Our dedicated team brings a blend of experiences that drives innovation and customer success. Our development-focused culture allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.

Now, we want you to be a part of it all.

How you will contribute:

Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success. The onboarding process requires you to be proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. Working with different departments at PatientPop - Web Design, Web Content, Digital Marketing Associates, and more - you will be the driving force behind launching customers on our platform.

Skills you’ll bring:

At least 2 years experience in a customer facing position, preferably in a role focused on new customer implementation.
World-class customer service as the primary point of contact for assigned customers.
Proactive communication with customers to ensure timely project completion.
Sales or Account Management experience.
Solutions to problems and resolutions of customer roadblocks .
Project management skills ensuring accurate completion of numerous onboarding tasks.
Outstanding analytical, problem-solving, organization and multitasking skills.
Technical aptitude.
Proven ability to drive results under pressure and in the face of ambiguity.

Why you're important to us:

As an Implementation Specialist, you own a critical point in the customer journey; the first impression. A customer’s first experience with PatientPop has long term effects on their engagement, health, and satisfaction with their software. This is why is the Implementation Manager’s main focus is to provide world class customer service while ensuring that the customer moves efficiently through the onboarding process, all while driving value recognition through consultation and guidance of their product implementation.
In 90 days you will:

Day 30 expectations

Complete the PatientPop Academy Training and learn Implementation end to end
Launch 7 PatientPop platforms
Own account updates, customer revisions and concerns, and handle multiple projects while honing your organization skills
Weekly, identify roadblocks and work with your team members to come up with solutions to keep projects moving forward

Day 60 expectations

Maintain a website launch timeline of under 30 days for at least 40% of your client base
Become autonomous in problem solving and navigating customer concerns
Develop your organization skills to balance 15-20 separate accounts at one time

Day 90 expectations

Master the implementation process and begin to help others develop
Launch 15 PatientPop Platforms
Be able to communicate the value of the PatientPop product to address all customer needs
Give feedback on process/ developments that can help the department achieve their goals
Own your project status and Estimated Launch Dates
Learn to take on larger and more specialized channel accounts

PatientPop has one simple mission: to help healthcare practices thrive. We do this by giving providers everything they need attract and recall patients to continuously grow their practices.

Our solution is the first complete cloud-based platform that's HIPAA-compliant and proven to accelerate new patient acquisition, while also eliminating the need for dedicated marketing resources. With PatientPop, providers can attract more patients, manage online reputation, modernize the patient experience, and automate the front office — all without sacrificing quality patient care. Learn more at patientpop.com.
 
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.