Cloud Infrastructure Manager

Envisage Technologies

Bloomington, IN, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 12/23/2020
  • Website: www.envisagenow.com
  • Company Address: 101 West Kirkwood Avenue, Suite 200, Bloomington, Indiana, 47404

About Envisage Technologies

Envisage Technologies is the leading provider of training systems for federal, state, and local public safety and government training organizations across the United States.

Job Description

In this pivotal role, the Cloud Infrastructure Manager oversees a team whose mission is to provide our clients with successful application implementations, upgrades and uptime. Provide the company cloud expertise to design, implement and operate cloud/SaaS solutions that propel the business and drive innovation. The role requires a security focus with compliance requirements. Serves as a trusted advisor to our leadership and clients’ leadership concerning development, maintenance and implementation of enterprise-level cloud applications. A strategic collaborator with sales, marketing, development, quality assurance, security, and compliance.

‍Responsibilities

  • Be responsible for the daily change procedures related to production infrastructure
  • Manage and provide feedback to cloud infrastructure team
  • Lead cross-functional change control boards to evaluate proposed changes
  • Coordinate the prioritization of work demands among a highly skilled team
  • Maintain all cloud security and FedRAMP compliance, to include process documentation
  • Lead our audit to verify compliance
  • Review costs and make recommendations for improvements
  • Guide the advancement of DevOps and infrastructure automation tooling
  • Contribute in the design of highly scalable cloud architectures that address customer needs and accelerate adoption
  • Participate in architecture reviews, configuration audits, and evaluations of software products
  • Support troubleshooting technical issues with our hosting partners, customers, development and cloud infrastructure team
  • Manage vendors for cloud and internal infrastructure
  • Collaborate with other Envisage departments to ensure the highest-quality services are being produced and the client needs are being accomplished
  • Support a metrics-driven culture and software delivery process with inputs from the technical team
  • Serve as Incident Command in a technical crisis; Lead planning, execution and adoption of lessons learned

We would know this person was doing a great job if…

  • …our actions do not negatively impact our customers
  • …through proactive monitoring, SLAs are met or exceeded.  FedRAMP and other Compliance is maintained without impact including scanning, security patching, POAM deadlines and annual audit. We can prove that we regularly test ourselves to ensure that we are ready for any disaster
  • …the queue of customer issues is worked through quickly, assessing risk and technical tradeoffs
  • …root cause analysis is performed on any production issues
  • …infrastructure and deployment is not a bottleneck for scaling or customers being on the most current release
  • …the configuration team feels cared for and able to contribute at their personal best, coached on areas for improvement and encouraged to develop
  • …dashboards are up to date and Customer Success feels informed
  • …communication is reflective of Envisage values
  • …internal operations have reduced security attack vector, reduced costs, and increased customer satisfaction       

Required

  • 10+ years of Enterprise-level infrastructure experience
  • 5+ years of experience working with in a SaaS software company running DevOps, Infrastructure, and Cloud operations
  • Strong experience with creating the security architecture using AWS
  • Ability to develop, write, interpret, and execute software configuration management plans and procedures; perform software builds; and audit software engineering inputs
  • Excellent technical, interpersonal, written and verbal communication skills
  • Able to multi-task, prioritize, and manage time efficiently
  • Must be a U.S. Citizen with the ability to obtain Federal Security Clearance
  • Must have AWS Associate level certification; Professional level and Specialties of Advanced Networking and Security preferred

REPORTS TO: COO
DIRECT REPORTS: Systems/Administrators
FLSA STATUS: Exempt
TRAVEL: 5-10%  

 All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.  We shall comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) and the Americans Disability Act (ADA). The company will reasonably accommodate qualified individuals with a disability so that the individual can perform the essential functions of a job unless doing so causes a direct threat to the individual, consumers, or others in the workplace and the threat cannot be eliminated by reasonable accommodation and/or if the accommodation creates an undue hardship to Envisage Technologies.‍

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.