Customer Experience Intakes Specialist

ApplyBoard

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

About ApplyBoard
ApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.  By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. 
 
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers. 
 
Our Team
Our team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
 
The Role:
The Intakes Specialist will maintain a database by entering new and updating existing program intake information.

Responsibilities:

    • Translating Intake information into data fields in ApplyBoard Intakes system
    • Maintains data entry requirements by following data program techniques and procedures
    • Entering Program Intake updates in ApplyBoard Intakes system
    • Assist with researching and documenting admission intake information
    • Assist with any Intake related tasks depending on the business needs

Skills:

    • Highly organized
    • Excellent typing skills
    • Great time management Skills
    • Prior data entry experience
    • Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
    • Minimum Associates Degree (Bachelor Degree preferred)
    • Experience in Education Field
    • Nice to have: Experience with international education documentation 

Competencies:

    • Accountable
    • Attention to Detail
    • Procedure Driven
    • Verbal & Written Communication
    • Student/Customer Orientation
    • Problem solving/Good Judgement
    • Teamwork and Collaboration
The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
Great compensation and benefits package to keep you healthy and happy!
 
Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.