Service Engineer


South San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/28/2020
  • Website:
  • Company Address: 259 East Grand Avenue Suite 3434, South San Francisco, CA, 94080

About Freenome

Freenome is a biotechnology company on a mission to empower everyone with the tools they need to detect, treat, and ultimately prevent their diseases.

By applying advanced machine learning techniques to recent breakthroughs in genomic science, Freenome is developing simple blood tests to detect early-stage cancer and make treatments more effective.

Job Description

Freenome is seeking a Service Engineer

About the Role

You will play a key role in shaping and organizing the culture of efficiency within the clinical laboratory and broader operations. You will take a point position in maintaining, repairing, upgrading, and performing preventative maintenance on large fully automated laboratory systems and testing platforms utilized in our colorectal cancer diagnostic test.  We are rapidly growing the laboratory systems and processes so the ideal candidate will be someone who has had experience not only maintaining service processes but also scaling them to meet our future needs.

The challenges of a startup are exciting and you realize the world-changing value of circulating tumor DNA screening. Freenome is changing the world through a product that has the potential to better the standard of care for all current, future and potential cancer patients. Our ability to build and maintain scalable and efficient workflows in a clinical environment to deliver an always better product will be the main driver for adoption and you will be a key stakeholder in the success. We need to do it quickly, we need to do it fast, and most of all we need to do it well. You believe you are up to the task and want to prove it.

You work well with others. The automation team is a service provider to the laboratory teams, and the balance between bringing new ideas and processes to the table with managing existing ones and gathering ideas/requirements from the end users will be a critical part for the success of the automation team.


How you’ll contribute:

  • Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time
  • Monitor instrument metrics and advocate serviceability within cross-functional teams
  • Responsible for instrument up-time and ensuring that service documentation meets Freenome’s quality management system
  • Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins
  • Contribute to the management of a maintenance and calibration system
  • Help end-users troubleshoot issues
  • Provide service and support during normal business hours, as well as after hours and on weekends as needed
  • Effectively communicate with third party service providersEvaluate equipment performance trends to propose long-term solutions as needed

What you’ll bring:

  • B.S. degree in an engineering or scientific discipline, with a minimum of 5+ years of related industry experience
  • Minimum of 3 years service engineering or instrumentation and equipment support
  • Proficient in providing service support for Hamilton and Bravo Robotic liquid handlers
  • Experience providing service support for Thermo Kingfisher, Agilent TapeStation, Illumina Sequencers, and various other laboratory instrumentation
  • Experience authoring and executing PM, IQ, OQ, repair, and other service related documentation
  • Familiarity with developing and executing training programs and providing knowledge-transfer to other engineers and lab personnel
  • Experience working within a CLIA and GMP regulated environment
  • Experience standardizing processes for scalability and sustainability
  • Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines
  • Experience utilizing Lean Manufacturing and Six Sigma methodologies
  • Liquid Handler programming experience is a plus
  • Field service engineering experience is desirable
  • Ability to take part in an on-call rotation with after hours and weekend response as needed


About Freenome

Freenome is on a mission to empower everyone with the tools they need to detect, treat, and ultimately prevent cancer.

We have pioneered the most comprehensive multiomics platform for early cancer detection through a routine blood draw.  By combining deep expertise in molecular biology with advanced computational biology and machine learning techniques to recognize disease-associated patterns among billions of circulating, cell-free biomarkers, we are developing simple and accurate blood tests for early cancer detection and integrating the actionable insights into health systems to operationalize a machine learning feedback loop between care and science. 

Our recent $270 Million Series C brings our financing to over $500 million from investors, including;  Bain Capital, Perceptive Advisors, RA Capital, Polaris Partners, Andreessen Horowitz, funds and accounts advised by T. Rowe Price Associates, Inc., GV (formerly Google Ventures), Roche Venture Fund, Kaiser Permanente Ventures, American Cancer Society’s BrightEdge Ventures, Data Collective Venture Capital, Novartis and Verily Life Sciences. 

Our Science

Freenome is building technology to advance the understanding of cancer through multiple analytes derived from blood. These signals include cell-free DNA, methylation of cell-free DNA, cell-free RNA, circulating proteins, and immune profiling derived from thousands of prospective samples. By developing novel statistical learning methods and applying them to integrate various -omics datasets, Freenome is a leader in modeling specific biological mechanisms to capture disease-dependent signatures, including gene expression, immune response, tumor burden, the tissue of origin, and 3D chromatin structure. 

By building comprehensive discovery datasets and modeling critical biological systems, Freenome is learning what biological changes are present within the blood between a variety of different disease states, including cancer, autoimmune disorders, infections, drug response, and aging. The synthesis of Freenome’s datasets, cross-functional technical expertise, and audacious mission to discover biological truth, we seek to improve the lives of millions through early detection and early treatment of disease.  

Our Culture

Freenomers are technical, creative, visionary, grounded, empathetic, and passionate. We build teams around divergent expertise, allowing us to solve problems and ascertain opportunities in unique ways. Freenomers are some of the most talented experts in their fields, joining together to advance healthcare, one breakthrough at a time. 

We value empathy, integrity, and trust in one another, and we respect the diverse perspectives of our colleagues and those we serve.  We assume positive intent and give each other the benefit of the doubt with the firm belief that we are a team working toward the same objectives.  We believe in empowering and supporting each other in a collaborative and dynamic environment. 

What does a successful person look like at Freenome?

Those who thrive at Freenome prioritize, manage, and execute their own goals with ownership and alignment with those of the company. They embrace our values of empathy, integrity, striving for greatness, servant leadership, trust, and holding themselves and their team accountable to these values. They crave collaboration with brilliant minds from disparate fields of study and believe that hiring and mentorship are fundamental to our success. Above all, they welcome and provide constructive feedback and criticism, trusting in others’ good intentions, and being secure in knowing that embracing mistakes is the best way to learn and grow. For those who pursue challenges, understudied problems, and want the opportunity to see their work impact the lives of millions of people affected by cancer every year, there’s no better place to be than Freenome.

Freenome is proud to be an equal opportunity employer and we value diversity. Freenome does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.