Business Consultant

Clarabridge

London, GB
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 01/16/2021
  • Website: clarabridge.com
  • Company Address: 11400 Commerce Park Dr Suite 500, Reston, VA, 20191

About Clarabridge

Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience.

Job Description

About the role

The goal of the Associate Consultant is to serve as trusted advisor for customers and Partners through their Customer Experience Journey across Clarabridge’s product suite.

The Business Consulting team works with clients and partners to uncover actionable qualitative and quantitative data driven insights that extend Clarabridge’s overall value proposition by applying cutting edge software.The individual team members play a key role in exploring the factors or touch points that shape customer experience for each business and assist in building categorization models, tuning sentiment and analyzing data to summarize actionable insights across multiple industries.

We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, lead in the insight creation and delivery, as well as enabling clients to utilize Clarabridge to its fullest. 

What you’ll do

  • Gain critical consulting experience by working with clients to develop their customer experience program. This includes, developing data modeling strategies and customer journeys, define and document stakeholders’ business requirements and build and maintain categorization models. 
  • Incorporate advanced analytics data analysis techniques into customer insights and properly package business use cases and findings for customer consumption.
  • Develop presentation skills through client communication. You’ll be asked to assist with presenting insights both verbally and visually to clients and internal stakeholders.
  • Make new friends! In order to deliver the best possible results to our clients, you’ll consistently be drawing on internal resources across all functions in the company.
  • Stay up to date on product best practices, upcoming releases, and any other features that could be aligned to help customers achieve their goals.

 

About you

  • Bachelor’s degree in Business, Economics, Statistics or a related discipline
  • You know your way around an Excel spreadsheet and are comfortable with statistical modeling and advanced statistics including descriptive, predictive, and prescriptive techniques
  • You are a creative problem solver with an appetite for learning new things and pitching in where(ever) you are needed
  • You have a passion for customer experience
  • Strong communication skills including written, analytical and verbal communication skills. 

 

Bonus points if

  • You’re already dabbling in the Business Intelligence industry and have experience with one or more Data Mining tools (MicroStrategy, Cognos, SAS, SPSS, Rapidminer, R, Minitab, STATA)
  • You already have some insight or experience into customer and service management related roles and a personal commitment to delivering phenomenal customer service in every aspect of your professional life
  • You speak a second European language 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.