Sr. Salesforce Business Analyst

ELAP Services

Pennsylvania, US
  • Job Type: Full-Time
  • Function: Business Intelligence
  • Post Date: 01/22/2021
  • Website:
  • Company Address:

About ELAP Services

ELAP Services is a hospital & health care company specializing in healthcare cost containment services.

Job Description

ELAP provides a comprehensive, reference based pricing solution that helps self-funded employers across the US significantly reduce their healthcare costs. 

With double digit incremental growth,  we are guided by an entrepreneurial culture that rewards innovation and teamwork. We foster the free flow of ideas and value initiative, trust, creativity and passion - qualities we consider essential to our success. There are many reasons why it's good to be an ELAP employee; and one of them is our generous, 100% paid (for employees / 60% for dependents) comprehensive benefits program that helps you and your family stay healthy, feel safe and maintain balance work / life. Another is our exceptional 401K match, in which you are vested 100% immediately. To learn more, apply today!

ELAP's Values

  • We level the playing field
  • We Passionately Challenge the Status Quo
  • We Innovate
  • We Advocate
  • We Empower Clients and Families
  • We are Accountable


The Senior Business Analyst will provide support of ELAP's enterprise systems with particular focus on Salesforce enhancements and workflow modifications.  These activities include business process analysis, project management, application configuration, requirements gathering, data analysis and/or conversion, training, and any other associated services. 

Job Duties and Responsibilities

  • Gather, document, and present to appropriate constituencies the models and process strategies that will drive the effective use of enterprise technology 
  • Facilitate communication and interaction between the business and IT 
  • Understand business requirements and translate them into specific software requirements 
  • Determine how systems effectively balance a client service focus with fiduciary responsibilities 
  • Evaluate proposed application projects including assessing, analyzing, interpreting and reporting the functional and economic aspects of such projects 
  • Coordinate assessment of current and future enterprise systems with IT and, if appropriate, coordinate development of new business requirements 
  • Working with constituencies, analyze and redesign processes to streamline transaction processing and align processes and transactions to support strategic decision making 
  • Designing and executing the test scripts and test scenarios 
  • Provide oversight of and responsibility for testing related to upgrades of Enterprise Systems 
  • Ensure application product knowledge remains current and in-depth with all appropriate business users to enable the successful use of the tools  
  • Assess the types of analysis that will inform strategic decision-making at multiple levels of responsibility, including the senior management, department managers, corporate IT 
  • Serve as project manager for departmental projects as required 

Required Education and Experience

  • Bachelor's degree in Business Administration, Computer Science, or related field from an accredited institution 
  • 7+ years of experience as Business Analyst  
  • 5+ years business experience 
  • 3+ years Salesforce experience 
  • Experience facilitating a project or solution which involves a team of people, preferably from the beginning to end of project Team experience includes working closely with Business professionals as well as technical resources and acting as a bridge between the two groups including liaison with vendors 
  • Proven experience in developing creative solutions to technology challenges 

Specialized Skills and Knowledge


  • Ability to analyze and document complex business processes and recommended solution options 
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies 
  • Ability to facilitate requirements meetings 
  • Strong documentation skills (e.g. requirements, test scripts, project status, management presentations, etc.) 
  • Experience with the software development life cycle 
  • Ability to interface with senior managers/business/technology professionals 
  • Microsoft Office proficient - Word, Excel, and PowerPoint 
  • Experience configuring and implementing enterprise applications such as ERP (SAP, Dynamics,) CRM (, Document Management / Collaboration (SharePoint), and Business Intelligence (SSRS, Tableau) 
  • Independent worker who takes initiative to identify and react to new opportunities and projects 
  • Excellent client-facing and internal communication skills 
  • Excellent written and verbal communication skills 
  • Solid organizational skills including attention to detail and multi-tasking skills 
  • Ability to make effective decisions under pressure and work in fast paced environment 


  • Microsoft Visio and Microsoft Project experience 
  • Data conversion and systems testing experience 
  • Report development experience (SSRS, 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.