Customer Success Manager - parental leave cover-


Berlin, DE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/27/2020
  • Website:
  • Company Address: , Nashua, New Hampshire

About Episerver

Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platformâ„¢ features best-in-class content management and robust commerce, both backed by AI powered data and personalization solutions.

Job Description

We start the new chapter of Episerver as we proudly join forces with Optimizely to create a new wave of digital leaders through transforming digital experience creation and optimization. Episerver is consistently ranked as a market leader in digital experience creation, supporting the digital journeys of 9,000+ global brands, while Optimizely is the world’s leader in experience optimization. Combined, these two powerhouses create the most advanced digital experience platform in the industry. The combination of creation and optimization will enable companies across all segments and industries to take advantage of what content, commerce, personalization and experimentation can bring to their business and to their customers.

The scale of our product has created tremendous potential for growth with Episerver + Optimizely – growth of teams, growth of influence, and growth of personal careers. If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

The role of the Customer Success Manager will be accountable for driving customer success, leading services sales and delivery of key projects, and overall relationship management within the assigned client base.

As Customer Success Manager you will

  • Realize technical projects related to our Omnichannel Solution, in order to meet the needs of our customers
  • Have the responsibility for the project in all project cycles:
    • Communicate with customers regarding all aspects of the project
    • Independently prioritize and manage
    • Resource management
    • Budget and contract negotiations
  • Interface management to ensure internal and external coordination to implement customer projects
  • Prepare customer presentations

About you

  • You have gained some first professional experience in a similar position, ideally with an agency or online service provider
  • You have a comprehensive and extensive technical understanding of how to plan and implement complex IT projects
  • You are motivated by the satisfaction of your customers and achieving great results
  • You take a clearly structured, high-quality and extremely reliable approach to your work
  • You are customer-focused with strong communication skills towards all kinds of stakeholders.
  • You are fluent in both English and German language

About us

  • International work environment, collaborating with colleagues in the USA, UK, Sweden, Vietnam and more countries
  • Free public transport ticket (BVG) or a free company parking lot
  • Free (S) or discounted (M/L/XL) membership in the Urban Sports Club
  • Very bright and generous office space in the heart of Berlin with two rooftop terraces
  • Creative break opportunities: Lounge area to chill, kitchen to cook, table tennis and table football
  • Free Bio fruit bags and all kinds of cool and hot beverages

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.